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Can your business profit from the 2010 Olympics?
Posted
at
1:34 pm
by Amy Rolph
The 2010 Olympics in Vancouver will mean more traffic through Snohomish County, and local business owners are trying to figure out how that could translate into sales.
That's a tough question, and the Marysville/Tulalip Chamber of Commerce is giving free service training to business owners who are trying to attract Olympic tourists.
From a release sent out this afternoon: "The Greater Marysville Tulalip Chamber of Commerce is proud to offer a unique opportunity for area businesses to prepare for the upcoming 2010 Olympic tourists and beyond. To promote world-class customer service skills and further the economic success of our communities, fully paid scholarships are now available for business owners or a key employee to attend SuperHost training at Everett Community College.
The Chamber's ability to offer 100 scholarships is made possible through its' recent Hotel / Motel grant award from the City of Marysville, which will help ensure that tourists receive a superb customer service experience as they travel through our communities. In order to provide this training to as many businesses as possible, only one scholarship per organization will be available on a first come, first serve basis, so don't delay in reserving your spot. The training will prepare your business for Olympic 2010 travelers and successful participants will receive Olympic pins and certification signaling your organization's training and expertise.
A prediction model anticipates an increase of 7,577 people traveling I-5 on a daily basis. Our goal is to provide world-wide standards of customer service excellence to our area merchants designed not only to serve these unique guests but to do it in a manner that elicits their return both as travelers and as potential business relocations."
“This is a unique and outstanding opportunity to capture initial tourism revenue and showcase the Marysville / Tulalip area as a destination in itself, and increase customer service skills throughout our community for years to come.” said Chamber President Caldie Rogers.
Read more about applying after the jump.
The Chamber release describes training this way:
SuperHost Fundamentals is an internationally accredited one-day (8 hour) workshop that teaches front-line employees important, practical skills and techniques for providing excellent customer service. The result... impressed customers and clients who will not only return, but will tell others about the quality of service they've received. The internationally recognized SuperHost Fundamentals Certificate is highly valued by employers throughout the service and hospitality industries seeking staff who are well-trained in providing exceptional customer service.
Classes will be held at Everett Community College's Seaway Campus, with approximately 20-25 individuals each session. There will be two Saturday classes for those who cannot get away during the week. The one day class is from 8AM to 5PM, bring your own lunch. Workbooks will be given to each attendee, along with certificates and pins awarded upon completion.
Training dates are Jan. 14, 16, 21 and 23.
To request a scholarship, please contact the Bill Wheaton at the Chamber at (360) 659-7700, or email BillW@marysvilletulalipchamber.com. Scholarships are paid in full and available to any area business, limited to one employee per firm, first come, first serve.
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