Like The Herald Business Journal on Facebook!
The Herald of Everett, Washington
Customer service  |  Subscribe   |   Log in or sign up   |   Advertising information   |   Contact us

The top local business stories in your email

Contact Us:

Josh O'Connor
Phone: 425-339-3007

Maureen Bozlinski
General Sales Manager
Phone: 425-339-3445
Fax: 425-339-3049

Jim Davis
Phone: 425-339-3097

Site address:
1800 41st Street, S-300,
Everett, WA 98203

Mailing address:
P.O. Box 930
Everett, WA 98206

HBJ RSS feeds

RealNetworks to pay $2.4 million to settle with state

SHARE: facebook Twitter icon Linkedin icon Google+ icon Email icon |  PRINTER-FRIENDLY  |  COMMENTS
Associated Press
OLYMPIA -- Digital media provider RealNetworks will pay a $2.4 million settlement because of free trial subscriptions that resulted in unwanted monthly charges to customers, Washington state Attorney General Rob McKenna announced.
The lawsuit and settlement was filed Thursday morning in King County Superior Court in Seattle. McKenna said that over the past seven years, his office and the Better Business Bureau received more than 500 complaints against RealNetworks from customers from across the country alleging charges on their credit cards for subscriptions for television, sports or game content that they never ordered.
McKenna said "deceptive" pre-checked boxes misled customers into signing up for free trials that converted into paid subscriptions.
The company will pay $2 million in restitution to customers and $400,000 in attorneys' fees. Other requirements of the settlement include: ending the use of pre-checked boxes to obtain consent from consumers to buy services; providing an online method of cancellation for consumers to easily cancel subscriptions; and canceling subscriptions within two days of a request.
Consumers who were unknowingly signed up using pre-checked boxes between January 2007 and December 2009 will receive a postcard indicating they are eligible for a refund. Additionally, consumers may visit to submit a claim.
Story tags » Locally Based CompanyMediaInternet & Cloud



Share your comments: Log in using your HeraldNet account or your Facebook, Twitter or Disqus profile. Comments that violate the rules are subject to removal. Please see our terms of use. Please note that you must verify your email address for your comments to appear.

You are logged in using your HeraldNet ID. Click here to update your profile. | Log out.

Our new comment system is not supported in IE 7. Please upgrade your browser here.

comments powered by Disqus

Market roundup