Like The Herald Business Journal on Facebook!
The Herald of Everett, Washington
Customer service  |  Subscribe   |   Log in or sign up   |   Advertising information   |   Contact us

The top local business stories in your email

Contact Us:

Josh O'Connor
Phone: 425-339-3007

Maureen Bozlinski
General Sales Manager
Phone: 425-339-3445
Fax: 425-339-3049

Jim Davis
Phone: 425-339-3097

Site address:
1800 41st Street, S-300,
Everett, WA 98203

Mailing address:
P.O. Box 930
Everett, WA 98206

HBJ RSS feeds

Comcast shifting jobs to Snohomish County

About 140 call-center jobs will come to Lynnwood and Everett from California

SHARE: facebook Twitter icon Linkedin icon Google+ icon Email icon |  PRINTER-FRIENDLY  |  COMMENTS
Herald staff and Associated Press
Published: Thursday, September 27, 2012, 12:01 a.m.
California's loss is Washington's gain. Cable TV and Internet giant Comcast says it will move some 1,000 call-center jobs from three cities in Northern California to call centers in Washington, Oregon and Colorado. About 140 of those positions will come to existing Comcast customer-service centers in Lynnwood and Everett.
In a Sept. 25 news release, the company cited the high cost of living and doing business in California as the reason behind the decision to shut down the call centers in Sacramento, Livermore and Morgan Hill at the end of November.
Steve Kipp, vice president of communications for Comcast in Washington, said expansion here will mean an increase of 180 call-center jobs in the state, where the company already employs 1,300 call-center workers. There are about 360 call-center workers now in Lynnwood, which also is the company's state headquarters, and 337 in Everett. Comcast also has a call center in Fife in Pierce County, with 616 workers.
Comcast is reorganizing call centers around areas of specialization, Kipp said in an email.
"When all the positions are filled in the coming months, Comcast's Fife call center customer service representatives will handle calls from Comcast customers throughout the West who want to order new services," Kipp said, "while the call centers in Lynnwood and Everett will take calls from customers who need help with Comcast products and services, including cable television, high-speed Internet and phone service."
Job openings here will be posted at "We will be hiring immediately and expect to continue to fill openings into next year," Kipp said.
Displaced California workers were receiving information about severance or relocation. Regional vice president Andrew Johnson said Comcast still will employ about 20,000 people in that state.
Story tags » SCBJ HeraldSCBJ NewsSCBJ Business



Share your comments: Log in using your HeraldNet account or your Facebook, Twitter or Disqus profile. Comments that violate the rules are subject to removal. Please see our terms of use. Please note that you must verify your email address for your comments to appear.

You are logged in using your HeraldNet ID. Click here to update your profile. | Log out.

Our new comment system is not supported in IE 7. Please upgrade your browser here.

comments powered by Disqus

Market roundup