Hang up and fly

  • By Hugo Martin Los Angeles Times
  • Thursday, October 4, 2012 4:27pm
  • Business

LOS ANGELES — In the skies over Europe, Asia and the Middle East, airline passengers can chat and text on cellphones without getting an angry look from a flight attendant.

Thai Airways, with regular flights from Los Angeles to Bangkok, recently announced plans to offer onboard cellphone service, joining about 20 other foreign-based carriers that already offer it.

But U.S. carriers are not rushing to jump on the bandwagon, even though aviation experts say new satellite-based technology makes airborne cellphone calls safe.

“It’s not a priority of ours right now,” said Mary Frances Fagan, a spokeswoman for American Airlines.

The Federal Aviation Administration and the Federal Communications Commission prohibit cellphone calls on planes over U.S. airspace, but federal officials say they would listen to requests by airlines to lift the restrictions.

But don’t expect airline officials in the U.S. to press for such changes. They cite the extra cost and hassle to test, install and operate cellphone technology as one reason to keep cellphones off domestic flights.

And airlines point out that passengers are not clamoring for the service, according to several surveys that say most air travelers expect that in-flight cellular service will lead to loud phone conversations and onboard fury.

“Cellphone offerings and voice-over data is not something that our members are seeing strong demand for from their passengers,” said Victoria Day, a spokeswoman for Airlines for America, the trade group for the nation’s airline industry.

Even flight attendants have voiced opposition, saying cellphone calls would only make their jobs more difficult.

But on foreign airlines, reports of cellphone calls causing disputes or disturbances have been rare, primarily because calls are costly — starting at about $1.20 per minute — and noisy aircraft cabins deter long conversations, according to foreign carriers and their passengers.

On a Virgin Atlantic flight this summer from London to Miami, record producer Corey Johnson’s short cellphone call was met with curiosity, not anger, from fellow passengers.

“For a business owner like myself, it’s an option that’s great to have,” he said, “if, like myself, you never shut off.”

Brett King, an author and speaker on the banking industry who has flown on Emirates Airline and Qatar Airways, said calls cause no friction because passengers are instructed to keep their phones on silent mode to stifle the ring and calls are not allowed in a “quiet zone” of the plane where passengers might be sleeping.

The fear that cellphones on planes will lead to loud conversations and conflicts, King said, are unfounded.

Passengers on Emirates Airline flights have used their cellphones more than 10 million times to send and receive text messages and emails and an additional 625,000 times for voice conversations since the airline began offering the service in 2008, according to the airline. But the airline says it has received only two passenger complaints about loud calls.

“The majority of people are considerate about using cellphones,” said Patrick Brannelly, a spokesman for Emirates, adding that most passengers use their cellphones to send text messages. “It’s a self-managing environment in many ways.”

Helping to keep the peace, onboard cell technology typically limits the number of phone calls that can be made simultaneously.

“We found that people are courteous and most calls are shorter than two minutes,” said Ian Dawkins, chief executive of OnAir of Geneva. It is one of two major technology companies that has installed cellphone service on 20 foreign airlines.

But in the U.S., passengers and airline officials predict feuds and clashes among fliers if cellphone service is activated on planes.

“If you let people use phones on planes, I’m afraid they will abuse it,” said Meredith Wilson, a Seattle resident who recently flew into Bob Hope Airport in Burbank, Calif. “It could cause a lot of problems.”

Craig Patton, a Denver resident who recently flew to Southern California, said he doesn’t mind the ban on cellphone calls on planes.

“I’m not addicted to my cellphone,” he said. “I can go two or three hours without texting or talking on the phone. I’m old school.”

Without demand from passengers, U.S. airline representatives say they won’t press federal officials to allow cellphone calls on domestic flights.

“Right now our focus is on what customers say they want, and that is in-flight Wi-Fi,” said Brad Hawkins, a spokesman for Southwest Airlines, the nation’s most popular domestic carrier.

Talk to us

> Give us your news tips.

> Send us a letter to the editor.

> More Herald contact information.

More in Business

Lynnwood
New Jersey company acquires Lynnwood Land Rover dealership

Land Rover Seattle, now Land Rover Lynnwood, has been purchased by Holman, a 100-year-old company.

Szabella Psaztor is an Emerging Leader. (Olivia Vanni / The Herald)
Szabella Pasztor: Change begins at a grassroots level

As development director at Farmer Frog, Pasztor supports social justice, equity and community empowerment.

Owner and founder of Moe's Coffee in Arlington Kaitlyn Davis poses for a photo at the Everett Herald on March 22, 2024 in Everett, Washington. (Annie Barker / The Herald)
Kaitlyn Davis: Bringing economic vitality to Arlington

More than just coffee, Davis has created community gathering spaces where all can feel welcome.

Simreet Dhaliwal is an Emerging Leader. (Olivia Vanni / The Herald)
Simreet Dhaliwal: A deep-seated commitment to justice

The Snohomish County tourism and economic specialist is determined to steer change and make a meaningful impact.

Emerging Leader John Michael Graves. (Ryan Berry / The Herald)
John Michael Graves: Champion for diversity and inclusion

Graves leads training sessions on Israel, Jewish history and the Holocaust and identifying antisemitic hate crimes.

Gracelynn Shibayama, the events coordinator at the Edmonds Center for the Arts, is an Emerging Leader. (Olivia Vanni / The Herald)
Gracelynn Shibayama: Connecting people through the arts and culture

The Edmonds Center for the Arts coordinator strives to create a more connected and empathetic community.

Eric Jimenez, a supervisor at Cocoon House, is an Emerging Leader. (Olivia Vanni / The Herald)
Eric Jimenez: Team player and advocate for youth

As an advocate for the Latino community, sharing and preserving its traditions is central to Jimenez’ identity.

Nathanael Engen, founder of Black Forest Mushrooms, an Everett gourmet mushroom growing operation is an Emerging Leader. (Olivia Vanni / The Herald)
Nathanael Engen: Growing and sharing gourmet mushrooms

More than just providing nutritious food, the owner of Black Forest Mushrooms aims to uplift and educate the community.

Molbak's Garden + Home in Woodinville, Washington closed on Jan. 28 2024. (Photo courtesy of Molbak's)
Molbak’s, former Woodinville garden store, hopes for a comeback

Molbak’s wants to create a “hub” for retailers and community groups at its former Woodinville store. But first it must raise $2.5 million.

DJ Lockwood, a Unit Director at the Arlington Boys & Girls Club, is an Emerging Leader. (Olivia Vanni / The Herald)
DJ Lockwood: Helping the community care for its kids

As director of the Arlington Boys & Girls Club, Lockwood has extended the club’s programs to more locations and more kids.

Alex Tadio, the admissions director at WSU Everett, is an Emerging Leader. (Olivia Vanni / The Herald)
Alex Tadio: A passion for education and equality

As admissions director at WSU Everett, he hopes to give more local students the chance to attend college.

Dr. Baljinder Gill and Lavleen Samra-Gill are the recipients of a new Emerging Business award. Together they run Symmetria Integrative Medical. (Olivia Vanni / The Herald)
Emerging Business: The new category honors Symmetria Integrative Medical

Run by a husband and wife team, the chiropractic and rehabilitation clinic has locations in Arlington, Marysville and Lake Stevens.

Support local journalism

If you value local news, make a gift now to support the trusted journalism you get in The Daily Herald. Donations processed in this system are not tax deductible.