The Herald of Everett, Washington
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Published: Saturday, March 8, 2014, 1:00 a.m.
PUD


Team response truly impressive

One night last week I heard an explosion outside and all my power went out. When I went outside to see what had happened, I noticed I was the only one without power. As I further examined, I quickly noticed my power box was on fire, and off its concrete pad. I called the PUD night line (which needs a lot of help, too many divisions to go through to get to the actual person) and when I finally got to the person on call, she was right on top of it and dispatched someone right away.
About half an hour later one gentleman showed up, assessed the situation and turned off the power from the pole. Before he left he said a crew would be out that night to repair the damage. To my surprise, not more than an hour passed by when two crews showed up. They instantly got to work and in less than an hour had a new box installed and power back on.
As I watched them work, not one of them was standing around. They all had a task to do and went at it in a coordinated team effort. You could tell they were experienced and confident in their roles. I, as I am sure many of you, had made wisecracks when seeing PUD crews working alongside the road, looking like one was doing the work and six standing around.
No longer will I make smart ass remarks, and I apologize for doing so. Thanks again, guys.
Mickey Wilton
Monroe
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Herald Editorial Board

Jon Bauer, Opinion Editor: jbauer@heraldnet.com

Carol MacPherson, Editorial Writer: cmacpherson@heraldnet.com

Neal Pattison, Executive Editor: npattison@heraldnet.com

Josh O'Connor, Publisher: joconnor@heraldnet.com

Have your say

Feel strongly about something? Share it with the community by writing a letter to the editor. Send letters by e-mail to letters@heraldnet.com, by fax to 425-339-3458 or mail to The Herald - Letters, P.O. Box 930, Everett, WA 98206. Include your name, address and daytime phone number. (We'll only publish your name and hometown.) We reserve the right to edit letters, but if you keep yours to 250 words or less, we wonít ask you to shorten it. If your letter is published, please wait 30 days before submitting another. Have a question about letters? Contact Carol MacPherson at cmacpherson@heraldnet.com or 425-339-3472.

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