Unauthorized charge enrages Budget Car Rental customer

  • By Christopher Elliott
  • Friday, March 1, 2013 4:54pm
  • Life

Question: I’d like to share my recent Budget Car Rental experience with you that has me committed to never doing business with them again.

A couple weeks ago I received a voicemail saying the Budget at the Kansas City airport would be charging me an extra $104 because an “internal audit” found they gave me too much of a discount. My receipt shows the $85 discount, which seemed right since there was an advertised discount.

So, they billed my credit card without my authorization, and then added in all the additional taxes and fees to bring the amount up to $104. I called Budget corporate and the franchise, but nobody would help fix the issue, even though I had a receipt to prove we “agreed” on the lesser amount.

I rent from Budget weekly, easily spending anywhere from $1,000 to $1,500 a month on their cars. The franchise doesn’t share information with the corporate office, so corporate is pretty much useless on the issue.

Since there does not appear to be anything stopping them from charging customer credit cards at will, I refuse to ever do business with them again. Any advice?

Brandon Chase, Columbus, Ohio

Answer: Some of the most hotly debated cases I mediate are pricing errors — a fare or rate where a decimal point went astray — but I’d never come across a complaint where a discount had been withdrawn after a trip.

The Budget franchise in Kansas City should have caught any discounting error before your transaction, or at the very least, when you checked out. But leaving a voicemail weeks after your rental is highly unusual.

It’s probably also illegal: Budget had a contract with you, which its retroactive rebilling breached, the way I see it.

I don’t understand why Budget corporate couldn’t help you. Isn’t that what the corporate office is for? By the way, who cares if Kansas City is a franchise location?

Budget’s corporate structure is irrelevant to a customer, and the company shouldn’t use it as an excuse. Cheap hotel chains often do this, too, and you can’t let them get away with it.

Fortunately, you kept excellent records. You had proof of your final payment and of the discount. Had you tossed your receipt (which some customers do) this might have been a more difficult negotiation.

Your appeal to Budget corporate yielded a $50 voucher, which was a good start. I followed up with the company, asking why it revised your bill. It responded by reversing the charge.

Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of “Scammed.” Read more travel tips on his blog, www.elliott.org or email him at celliott@ngs.org.

© 2012 Christopher Elliott/ Tribune Media Services, Inc.

More in Life

Rose Johnson, 80, is a member of the Everett Area Newcomers Club, which meets and dines once a month at Sno-Isle Tech’s student-run Le Bistro Restaurant. (Dan Bates / The Herald)
Old-timers can join the Everett Area Newcomers Club

Everett group welcomes women for friendship and fun at multiple meet-ups.

From Jasper to Banff: A Canadian adventure in an RV

Jennifer Bardsley plans to take her family on two-week roadtrip through Canada in a tent trailer.

Skippers share sea stories at Marysville speaker series

The Bellingham couple will talk about charter cruises on the historic wooden vessel they rebuilt.

Expo in Stanwood can help you get ready for the country

The Country Living Expo and Cattlemen’s Winterschool is set for Jan. 27 at the high school.

Anxiety, or chronic worry, is a growing problem

Paul Schoenfeld shares four approaches to help keep your anxiety from getting out of control.

Find many of our region’s winter birds in the Skagit Valley

If you love birding, also check out these bird-related festivals, lectures and other events.

What’s new this year for travelers in England, Ireland

The nations are improving tourism infrastructures and adding exhibits to well-known sights.

A visit to the nursery helps put you in the mood to garden

Not ready to get back into gardening? January is still a fun time to poke around a garden center.

Plant of Merit: Hybrid oriental hellebores, Lenten rose

What: Oriental hybrid hellebores, with the common name Lenten rose, are a… Continue reading

Most Read