Unauthorized charge enrages Budget Car Rental customer

  • By Christopher Elliott
  • Friday, March 1, 2013 4:54pm
  • Life

Question: I’d like to share my recent Budget Car Rental experience with you that has me committed to never doing business with them again.

A couple weeks ago I received a voicemail saying the Budget at the Kansas City airport would be charging me an extra $104 because an “internal audit” found they gave me too much of a discount. My receipt shows the $85 discount, which seemed right since there was an advertised discount.

So, they billed my credit card without my authorization, and then added in all the additional taxes and fees to bring the amount up to $104. I called Budget corporate and the franchise, but nobody would help fix the issue, even though I had a receipt to prove we “agreed” on the lesser amount.

I rent from Budget weekly, easily spending anywhere from $1,000 to $1,500 a month on their cars. The franchise doesn’t share information with the corporate office, so corporate is pretty much useless on the issue.

Since there does not appear to be anything stopping them from charging customer credit cards at will, I refuse to ever do business with them again. Any advice?

Brandon Chase, Columbus, Ohio

Answer: Some of the most hotly debated cases I mediate are pricing errors — a fare or rate where a decimal point went astray — but I’d never come across a complaint where a discount had been withdrawn after a trip.

The Budget franchise in Kansas City should have caught any discounting error before your transaction, or at the very least, when you checked out. But leaving a voicemail weeks after your rental is highly unusual.

It’s probably also illegal: Budget had a contract with you, which its retroactive rebilling breached, the way I see it.

I don’t understand why Budget corporate couldn’t help you. Isn’t that what the corporate office is for? By the way, who cares if Kansas City is a franchise location?

Budget’s corporate structure is irrelevant to a customer, and the company shouldn’t use it as an excuse. Cheap hotel chains often do this, too, and you can’t let them get away with it.

Fortunately, you kept excellent records. You had proof of your final payment and of the discount. Had you tossed your receipt (which some customers do) this might have been a more difficult negotiation.

Your appeal to Budget corporate yielded a $50 voucher, which was a good start. I followed up with the company, asking why it revised your bill. It responded by reversing the charge.

Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of “Scammed.” Read more travel tips on his blog, www.elliott.org or email him at celliott@ngs.org.

© 2012 Christopher Elliott/ Tribune Media Services, Inc.

More in Life

Co-owner Jason Parzyk carries two growlers to fill as he serves up beer at Lake Stevens Brewing Co. The first brewery in the city is celebrating one-year anniversary this weekend. (Andy Bronson / The Herald)
Beer of the Week: Lake Stevens Brewing Co.’s Sour Imperial

The beer has a depth and a complex flavor profile that goes beyond just another barrel-aged stout.

Legendary bluesman Curtis Salgado to play Arlington show

The Northwest blues-soul-funk-R&B living legend performs with Ben Hunter and Joe Seamons Nov. 18.

This year’s Snohomish Blues Invasion has an all-star lineup

Proceeds send the CD Woodbury Trio and the Benton-Townsend Duo to the International Blues Challenge.

Schack holiday show features Northwest watercolor artists

The free exhibit also will have three-dimensional works, such as jewelry, glass, ceramic and wood.

‘Three Billboards’ rooted in Frances McDormand’s rigid role

The actress of “Fargo” fame gives an Oscar-worthy performance in this black comedy on human nature.

‘The Hate U Give’ shows the burden of being black in America

Angie Thomas’ story of a teen girl covers the challenging experience of African Americans.

A merry Christmas concert with Amy Grant and Michael W. Smith

The Christian music stars will perform at Xfinity Arena with Jordan Smith of “The Voice” on Nov. 18.

Great Plant Pick: Thuja occidentalis ‘Degroot’s Spire’

What: An exceptional selection of the eastern arborvitae, Thuja occidentalis “Degroot’s Spire”… Continue reading

Garden clubs in Snohomish, Island counties

Alderwood Garden Club: Cedar Valley Grange Hall, 20526 52nd Ave. W., Lynnwood;… Continue reading

Most Read