Unrest cuts plans for Ukraine cruise

  • By Christopher Elliott Herald Columnist
  • Wednesday, July 2, 2014 8:33pm
  • Life

Question: In mid-February, we booked a Viking River Cruises trip to Ukraine for this summer, beginning in Kiev and continuing throughout the country to Zaporozhye, Odessa, Kherson, Sevastopol and Yalta. Some of our ports of call were in Crimea. We paid for the total cost of our trip, including three nights in Istanbul and an additional five days in Turkey on our own before our return flight.

On Feb. 18, Kiev exploded in flames, as protesters toppled the government. The next day, we contacted Viking and asked what the expectation was for the Ukraine cruise. A representative replied by email that it “should be fine. We will let you know otherwise. No worries.” But on Feb. 21, the United States Department of State instructed Americans to avoid “all nonessential travel to Ukraine.”

We immediately contacted Viking River Cruises to withdraw our trip reservation because of this warning and our own judgment. Viking suggested we wait it out, but the situation only worsened.

A few days later, we contacted Viking again and explained that, because of the worsening aggression in Ukraine and because of the continuing warning from the Department of State, we were not going to Ukraine. Viking imposed a 15 percent penalty for cancellation. We think that we should be getting a full refund of the $11,596 we paid. Can you help us?

— Pat and Jack Davies, Minneapolis

Anwer: It seems highly unlikely that Viking will be sailing to Crimea anytime soon, so I’m not sure why it won’t refund your vacation.

Oh wait, maybe it’s because, buried in the fine print of its terms and conditions (www.vikingcruises.com/terms-conditions/index.html), it specifically says it’s not liable for any security problems beyond its control.

But does that mean it gets to keep your 15 percent? That appears to be Viking’s position. Again, referring to the company’s terms, if you’re canceling between 120 and 90 days before your departure, you have to pay a 15 percent penalty. Eventually, Viking canceled some of its Ukraine itineraries, but it’s not clear if it would have refunded the 15 percent after the fact, or kept it because you decided to cancel first.

This situation could have been prevented by doing a little research before booking your vacation. Political upheavals usually don’t happen without warning, and there were signs that Ukraine might be a problematic vacation choice. Although few could have predicted what happened after you bought your cruise, a quick check of the State Department website (www.state.gov) might have left you with some reservations.

Technically, Viking was correct. You canceled, so it was entitled to keep your 15 percent. But let’s not get hung up on technicalities here. You weren’t sailing to Odessa this summer, even if the company imposed a 100 percent penalty. I wouldn’t have.

I contacted Viking to see if it intended to keep your $1,739, regardless of whether it operated its Ukraine tours this summer. A representative called you, told you that your request had been routed to the wrong desk and agreed to refund the remaining 15 percent.

King Features Syndicate, Inc.

More in Life

Co-owner Jason Parzyk carries two growlers to fill as he serves up beer at Lake Stevens Brewing Co. The first brewery in the city is celebrating one-year anniversary this weekend. (Andy Bronson / The Herald)
Beer of the Week: Lake Stevens Brewing Co.’s Sour Imperial

The beer has a depth and a complex flavor profile that goes beyond just another barrel-aged stout.

Legendary bluesman Curtis Salgado to play Arlington show

The Northwest blues-soul-funk-R&B living legend performs with Ben Hunter and Joe Seamons Nov. 18.

This year’s Snohomish Blues Invasion has an all-star lineup

Proceeds send the CD Woodbury Trio and the Benton-Townsend Duo to the International Blues Challenge.

Schack holiday show features Northwest watercolor artists

The free exhibit also will have three-dimensional works, such as jewelry, glass, ceramic and wood.

‘Three Billboards’ rooted in Frances McDormand’s rigid role

The actress of “Fargo” fame gives an Oscar-worthy performance in this black comedy on human nature.

‘The Hate U Give’ shows the burden of being black in America

Angie Thomas’ story of a teen girl covers the challenging experience of African Americans.

A merry Christmas concert with Amy Grant and Michael W. Smith

The Christian music stars will perform at Xfinity Arena with Jordan Smith of “The Voice” on Nov. 18.

‘Veep’ production postponed during Julia Louis-Dreyfus’ treatment

The 56-year-old star has been documenting her breast cancer fight on social media.

The Rucker Hill house is featured in the Twin Peaks series in Everett. (Kevin Clark / The Herald)
Living happily ever after in the ‘Twin Peaks’ house

Everett homeowners snagged a role in the recent reboot of the 1990s cult classic show.

Most Read