A problem to report in Mukilteo or Mountlake Terrace? There’s an app for that

  • Fri Feb 5th, 2010 11:47am
  • News

By Debra Smith Herald Writer

Need to report a pothole to city workers?

How about the dog that won’t stop barking or graffiti on a fence?

If you live in Mukilteo or Mountlake Terrace, there’s an app for that.

Both cities are two of the first in the country to offer people a free software “app” — short for application — that lets them report problems or get city information anytime from an iPhone. Both cities started offering the service this week.

With a touch of a button, report those 12 junk cars in the neighbor’s yard. Include a photo if you wish. The app, called GORequest, notes the GPS location on a map and sends a report to a city worker.

When it’s all through, a message is delivered to the phone.

“It’s a great way to have communication and be connected — even when we aren’t here,” said Joie Worthen, a Mountlake Terrace analyst.

It allows the city to serve people quicker and cheaper, too, she said.

The app doesn’t cost taxpayers a dime. The software is available free to cities who already purchase other programs from Government Outreach, the California software company that came up with the idea.

It’s not meant for emergencies, and it is not currently available for other types of mobile phones. In Mukilteo, officials — unsure how this will pan out — still want you to follow up code complaints reported by iPhone app the old-fashioned way: paper and pen.

Debra Smith: 425-339-3197, dsmith@heraldnet.com.