Couple sues after airline flies them to Grenada, not Granada

WASHINGTON — A District of Columbia couple has sued British Airways, saying the airline ruined their vacation by booking them tickets to the Caribbean island of Grenada instead of Granada, Spain.

Edward Gamson and Lowell Canaday said in their lawsuit they wanted to travel from Washington to London and then to Granada, Spain. Gamson, a dentist who has an office in Maryland, said he explained his travel plans to a British Airways agent who made the reservation.

The lawsuit said the couple received an electronic ticket that referred to “Grenada” but didn’t list the country, airport code or flight duration. The couple made it to London, but their connecting flight went to the Caribbean, not Spain. They didn’t realize the mistake until they were airborne, the lawsuit said.

British Airways said in a statement Wednesday that it has been in regular contact with the couple and have offered extensive assistance. The couple declined an offer of new flights to Granada and the airline provided alternate complimentary flights and enough frequent flyer points for a future trip, the statement said.

Gamson said in a telephone interview that they discovered the mistake when they looked at a back-of-the-seat television monitor showing the plane headed west on a map. They then asked a member of the airline’s crew what was going on.

“He said ‘Spain? What are you talking about,”’ Gamson said.

British Airways eventually got the couple, to Lisbon, Portugal, where Gamson had planned to attend a dental conference, Gamson said. But the couple never got to see Granada’s palaces as planned. Gamson said the airline offered them several hundred dollars as well as a total of 100,000 miles, but he had used roughly 376,000 frequent flyer miles and a companion voucher to book his ticket and didn’t think the offer was acceptable.

“It’s minimal compared to what the real damages are,” Gamson said.

The lawsuit was filed in Superior Court in Washington in March and asked for $34,000 in compensation plus court costs and other expenses. In early June, a judge denied a motion by the airline to dismiss the case.

The lawsuit said they weren’t the only passengers misrouted. When they arrived in the Caribbean, a member of the ground crew told them that “the exact same situation” had happened the week before, the lawsuit said.

———

Follow Jessica Gresko on Twitter at http://twitter.com/jessicagresko

More in Local News

Agencies launch coordinated response to an opioid ‘emergency’

Health workers, law enforcement agencies and emergency managers are responding as they might to a disaster.

Jordan Evers distributes coffee Sunday afternoon during the annual community meal at Carl Gipson Senior Center in Everett on November 19, 2017. (Kevin Clark / The Herald)
Firefighters serve Thanksgiving meals at Carl Gipson center

The next two feasts at the senior center in Everett will be Thanksgiving Day and Dec. 3.

Pair charged with first-degree robbery in marijuana theft

A man was shot in the head during a holdup that was supposed to net about an ounce of pot.

Planning — and patience — can ease Thanksgiving travel

The Washington State Department of Transportation offers information to help guide planning.

Puffy-coated robbery suspect arrested on Whidbey

The suspect apparently wore the same outfit in 2 robberies at the same place in less than 2 weeks.

Injection sites still banned — County Council doesn’t budge

At a public hearing, more than 15 people said they are opposed to sanctioned areas for using heroin.

Dog shot at Mountlake Terrace house during burglary

A suspect was arrested Friday in Everett for investigation of burglary and first-degree animal cruelty.

Major flooding expected all along the Stillaguamish River

Drivers are warned to avoid areas on Highway 530 due to water flowing over the road.

Alleged philanderer attacked with hammer near Everett

His girlfriend had accused him of cheating and allegedly called on another man to confront him.

Most Read