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Fond memories of general protection faults: Microsoft Corp.’s new CEO says the software maker needs engineering and organizational changes (Page A11). “We’ve got to back it up with products people love,” Satya Nadella said.

Ironically, some of Microsoft’s greatest growth came when it was producing a product that made people seethe with hatred: Windows 98.

Excellent! It’s 104 in the shade: Garbage collector Waste Management is shutting down its call center in Oak Harbor and consolidating customer service at what it calls a “Center of Excellence” in Phoenix (Page A12).

However, like the rest of Phoenix, the Center of Excellence becomes the Center of Damnation on Earth when the air conditioning conks out.

Don’t know much about local history: On this day in 1964,construction began on a second Herfy’s Drive-In at 5100 Claremont Way in south Everett (Seems Like Yesterday, below).

The second Herfy’s addressed the area’s growing need for cheap burgers, fast service and a convenient hang-out spot for the jocks and cheerleaders.

— Mark Carlson, Herald staff