Customer service needs some work

I am Community Transit rider with disabilities. I have a service dog.

Several times, I have been treated with less than due respect by drivers because of my service dog.

CT has rules about service dogs and how they are to be placed, but many of their buses because of the way they are built, do not allow for this to even be possible.

Many times I have been treated with less than proper respect, even to the point of drivers breaking CT’s own operator rule book in regards to how to treat passengers.

Recently I made a complaint about a driver who was very rude to me. I did not trust the answer I was given, so requested through public records to see the internal emails about the incident.

One very telling email written by the ADA coordinator herself states that ADA training was “not very good” and called CT riders “angry and unpleasant people.” I was shocked.

I was also told in answer to my complaint that a “bus driver’s job is to be on time …” Nothing about customer service.

Community Transit has a lot to answer for in the way it really feels about and treats its riders. There needs to be more transparency in what is actually being done in regards to driver responsibility and customer service practice and training. They don’t even follow their own operator’s manual.

Mike Bergeson

Snohomish

More in Opinion

Editorial: Senate Republicans make bigger mess of tax bill

Senate Republicans are using repeal of an Obamacare mandate to win votes for their tax reform bill.

Editorial cartoons for Friday, Nov. 17

A sketchy look at the day in politics.… Continue reading

Gerson: When lies become routine, corruption follows

We are witnessing what happens when conservatives become untethered from morality and religion.

Milbank: Truth is now out — ‘Bernie Bernstein’ broke all scandals

From Watergate to Roy Moore, Bernie robocalled random numbers, offering payouts for false claims.

Ignatius: Saudi prince tries to limit damage from brash moves

The crown prince, known as MBS, is fighting corruption, but taking big chances to combat it.

Harrop: Dems shouldn’t fret over another Hillary investigation

Launching a new witch hunt against Clinton is a sure sign that the heat’s been turned up on Trump.

Taxpayers are not on the hook for state’s suits against Trump

I was surprised to read the Nov. 2 letter to the editor… Continue reading

Media cited in voter fraud letter are on the extreme right

In response to the Nov. 13 letter to the editor, “Evidence of… Continue reading

Editorial cartoons for Thursday, Nov. 16

A sketchy look at the day in politics.… Continue reading

Most Read