Exchange has bad symptoms

My head is getting bloody banging up against an impenetrable brick wall at the Health Benefit Exchange.

In January, I reported an increase in my income. (Like I was supposed to do.) My premium went up, which I expected. For some reason, the Exchange added my old premium to my new premium, and made that my new monthly total due.

Well, I paid that incorrect total thinking they would straighten it out. Then, they did not credit my payment, and billed me again for the double premium, with an overdue notice on what I’d already paid.

Last week I got a cancellation notice, which scared me. I did not want to deal with an invalid cancellation with an agency as fouled up as the Exchange, so I paid the incorrect double bill again.

In the alternate universe they have created for my account I face termination for non-payment. My last invoice shows a monster bill, when in fact they owe me a refund of over $500.

Am I an isolated case, or is this a big boondoggle?

Tim Ruggenberg

Camano Island

More in Opinion

Editorial: Congress must renew children’s insurance program

Some 9 million children depend on CHIP for health care. Not renewing it would be costly and cruel.

Editorial cartoons for Friday, Dec. 15

A sketchy look at the day in politics and popular culture.… Continue reading

Editorial cartoons for Thursday, Dec. 14

A sketchy look at the day in politics and society.… Continue reading

Gerson: To save the GOP, the party will have to lose

The only way to save the Republican Party from Trumpism is to rebuild it on its ruins.

Editorial cartoons for Wednesday, Dec. 13

A sketchy look at the day in politics and society.… Continue reading

Editorial: Don’t reverse rule on oil train brakes

The Trump administration, in its haste to reverse an Obama-era rule, is jeopardizing public safety.

Editorial cartoons for Tuesday, Dec. 12

A sketchy look at the day in politics.… Continue reading

Editorial cartoons for Monday, Dec. 11

A sketchy look at the day in politics.… Continue reading

Editorial: Yet another owner for The Everett Clinic

After its brief time with DaVita, uncertainty returns for the clinic with its sale to an insurer.

Most Read