I am a 73-year-old grandmother living alone and during last week’s “Snomageddon,” I decided that I should buy myself a much-needed snow shovel. With snow conditions as treacherous as they were, I was not about to drive, so I walked about 1 1/2 miles to our local Silver Lake Ace Hardware store on 19th Avenue SE. Arriving exhausted, I asked for a metal snow shovel. The following series of events just blew me away:
1. They were temporarily out of metal shovels, but special-ordered one for me to be added to the very next shipment to their store arriving the following day.
2. Knowing that I had walked there and concerned for my safety, they insisted on driving me home.
3. The next day, my doorbell rang and the same gentleman who had driven me home was standing there with my new shovel in his hand. He kindly explained, “We couldn’t have you walking to the store to pick it up and we knew that you would be needing it soon.”
Not only the service — above and beyond the call — but the amazing thoughtfulness and concern restored my faith in human nature and truly warmed the cockles of my heart!