| HeraldNet - Snohomish County's online news source |
 FRIDAY, JULY 25, 2008 2:20 am |
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| Below, you will find answers to the most common questions and errors on HeraldNet. Before searching, however, you may want to visit our Downloads page to verify that you have the most current Internet software. This will often solve any problem you may be experiencing. Where
is today's paper? How do I...
How
do I place a classified ad?
Where is today's paper? A high-resolution image of every day's newspaper is available here, as well as from the left column of the home page. Where is a particular article? You can find any article from the present to January 1997 through our Story Archive. Or search stories by date from the last 30 days from our headlines page. You can also search classified ads, flyers, circulars, and inserts, obituaries, legal notices, lost and found ads, vital statistics, celebrations, community events, and stories from the Enterprise Newspapers from our site index. Where is a death notice/obituary? Obituaries and guest books can be found here. Where can I find a calendar of community events? Community events and information are available at Local Events, a service of the Daily Herald Company. Where can I find the Herald? The Daily Herald is available at thousands of locations across King, Snohomish, and Island Counties. Search for locations that sell The Herald here. Where can I send a story idea? News tips and other story and content ideas may be sent to newstips@heraldnet.com. Where is the site index? Every section and service available on HeraldNet may be found here. Where is the window I just opened? More and more Internet browsers now include features that block popup windows. HeraldNet features very few of these. If you experience any such problems, however, try disabling this feature in your browser. In Internet Explorer, select "Tools" from the topmost menu bar, then "Internet Options," select the "Privacy" tab, and uncheck the "Block pop-ups" box. In Firefox, click "Tools," "Options," "Content," and uncheck the "Block Popup Windows" box. Where is the page/link/image/submit button I am trying to view? Internet Security software, most notably Norton Internet Security, will block content, frequently by default and without notice. You may experience blank pages, forms that won't submit, or missing content on the sites you're visiting. If you've installed any security software or firewalls, make sure that the heraldnet.com domain has medium or default level of access. HeraldNet strives to provide a safe and secure Web surfing environment. You can be assured that HeraldNet does not have any software or will not install any software on your machine that will compromise the security of your personal data. We are not, however, responsible for any 3rd-party advertising or Web sites you may link to from HeraldNet. Where is the story I just heard about? HeraldNet updates frequently throughout the day. Our home page is changed daily, as indicated by the date in the upper right corner of the main story. Internet browsers may store temporary copies of pages for quick access, however. Many pages on HeraldNet are also cached by our server for data retention and faster page viewing. Some organizations or Internet service providers (such as America Online) may also cache or save Web pages on their servers and supply them to the next subscriber that tries to browse them as a way of saving Internet bandwidth and making the page load faster. To view the most current edition of HeraldNet, hold down the "CTRL" key ("CMD" on Mac) and then press the "R" key. Internet Explorer users may also press the "F5" key. If this doesn't work, try deleting the cache or temporary internet files from your machine, or reducing the amount of space your browser uses to store pages. In IE, select "Tools" from the topmost menu bar, then "Internet Options," then on the "General" tab, click "Settings" (under the "Temporary Internet Files" heading), and check "Automatically" or "Every visit to the page." In Netscape, select Edit -> Preferences -> Advanced -> Cache and choose "Automatically." This will ensure that your browser will always check for the most current version of the page. Where is a particular article from the Daily Herald? Not all Herald content appears on HeraldNet. Due to its unique position on the Internet, HeraldNet is able to bring you features that are not possible in print (and vice versa). HeraldNet will continue to bring you the latest and most essential news stories affecting Snohomish and Island Counties, as well as direct access to area weather, traffic, politics, entertainment, and more. How do I place a classified ad? Classified ads can be placed through North Sound Classifieds, our online ad placement system, or by calling 425-339-3100 (1-800-854-4411 outside of our local calling area) between 7:30 a.m. and 6:00 p.m. Monday-Friday, 9:00 a.m.-1:00 p.m. Saturday. How do I place a real estate ad? Real Estate listings can be placed through North Sound Classifieds, our online ad placement system, or through HeraldNet HomeSearch. To enter a listing on HomeSearch, email shalliburton@heraldnet.com. How do I place an announcement? Announcements can be placed through North Sound Classifieds, our online ad placement system, or through Community Extra. How do I contact the Daily Herald Company? Contact information for Herald and HeraldNet staff is available here. How do I submit a Letter to the Editor? Letters to the Editor may be emailed to letters@heraldnet.com, faxed to 425-339-3458, or mailed to The Herald - Letters, P.O. Box 930, Everett, 98206. For more information, see our letters page. How do I subscribe? A variety of subscription options are available here. How do I renew? Current subscribers may renew here. If you subscribe to The Herald daily, convert to an EZPAY account and your credit card or checking account will automatically be charged each month. Click here for more information. How do I place a vacation stop? Going on vacation? Let us know, and the Herald will extend your subscription, save your papers and deliver them when you return, or donate them to Newspapers in Education. Click here to place a temporary stop. How do I subscribe to your RSS feed? RSS, or Really Simple Syndication, is a way of delivering headlines instantly and automatically to Web sites, Web browsers, and RSS readers (software designed to collect and aggregate such feeds). Subscribe to our feed, and you will receive a list of links or bookmarks to the day's stories that will automatically update. For more information or to capture HeraldNet's RSS feed, click here. How do I link to HeraldNet? We encourage you to link to articles and other content on HeraldNet. You may do this freely, and do not need to ask permission. If you include the headline as part of your link, you must also include the publish date and source information next to the link. You may also use the HeraldNet logo, a copy of which is available for download (by right clicking and saving) to your site below. See below for examples. You may not copy or re-publish any content appearing on this Web site in any format, electronic or printed. For more information, please read our legal information. Click here for more information and examples of acceptable link use. How do I submit an event? Events may be posted to County Connection, a service of the Daily Herald Company. The service is free for nonprofit organizations ($15/month for for-profit organizations), and requires only a quick registration. How do I report a delivery problem? If you experience a problem with your newspaper delivery, call our Customer Service department at 425-339-3200 or email customersvc@heraldnet.com. Click here for more information. How do I advertise with the Daily Herald Company? The Daily Herald Company offers a wide variety of easy and affordable advertising opportunities, whether in the Daily Herald, HeraldNet, NorthSoundDining.com, Enterprise Newspapers, the Snohomish County Business Journal, or the Pickle Press. Rate cards, ad availability, and other information is available here, along with contact information, audience statistics, and frequently asked questions. How do I request a photo reprint? Photo reprints are available from any story page with a photo or from the HeraldNet Photo Gallery. To order, simply click the photo, click "Purchase Photo Reprint," select the product you want and quantity, and complete checkout. For more information, click here. How do I change/delete AdRetrievers? To change or delete an AdRetriever in our Classifieds system, click here and enter the email address under which you signed up. A new email will be sent to that address with instructions for changing and/or deleting AdRetrievers. How do I apply for jobs at the Herald? Current job openings at the Daily Herald Company are posted here. Click "View Job Opening" for details of the position, then "Apply Now" to upload your resume and cover letter (must be in .pdf, .doc, or .txt format). Resumes may also be mailed to Human Resources Dept., Job Number (insert job number), The Daily Herald Co., P.O. Box 930, Everett, WA 98206. How do I make HeraldNet my home page? HeraldNet is *your* destination for news and entertainment in Snohomish County. To make HeraldNet your home page, go to www.heraldnet.com and, in Internet Explorer, click "Tools," "Internet Options," and on the "General" tab under the "Home Page" heading, click "Use Current." In Firefox, click "Tools," "Options," and on the "General" tab under the "Home Page" heading, click "Use Current Pages." How do I get newspapers for my classroom? To take part in Newspapers for Education and have newspapers delivered to your class for free, e-mail Gayle Duskin at gduskin@heraldnet.com. Click here for more information. How do I print a story or ad? To print any story or ad, simply click "print it" or the printer icon, which appear just above the headline. How do I email a story or ad? To email any story or ad, simply click "email it" or the postcard icon, which appear just above the headline. How do I optimize my site experience? HeraldNet is best viewed in Internet Explorer 5.0 and above at a screen resolution of 1024x768. To download the latest version of IE, go to our Downloads page or directly to the Microsoft Download Center. To change your screen resolution, on PC, go to your desktop, right-click and choose "Properties" from the popup menu, click the "Settings" tab and move the slider that appears under the "Screen resolution" heading right to 1024x768, and then click "OK." On Mac, go to your desktop, click the apple icon that appears in the top menu bar, select "System Preferences," then "Displays" (under the "Hardware" heading), choose your screen resolution, and then click "OK." How do I change my font size? To change the font size, in Internet Explorer, click "View" in the top menu bar, then "Text Size," and choose your preferred size. In Firefox, click "View" in the top menu bar, then "Text Size," and choose "Increase," "Decrease," or "Normal." How do I change my screen resolution? To change your screen resolution, on PC, go to your desktop, right-click and choose "Properties" from the popup menu, click the "Settings" tab and move the slider that appears under the "Screen resolution" heading right to 1024x768, and then click "OK." On Mac, go to your desktop, click the apple icon that appears in the top menu bar, select "System Preferences," then "Displays" (under the "Hardware" heading), choose your screen resolution, and then click "OK." How do I use the archive system? To search the Story Archive, first enter your keyword (wildcards may be used--i.e., "educat*" = "educate," "education," "educated," etc.), and then sort by either date or relevance. Then choose a date option; you may search for stories from the last 90 days, the last 6 months, a specific date range, or a specific year. Then click "Begin Search" to execute your search and review the results. The search archive contains only news stories published in The Herald newspaper since January 1997. Most AP stories are not available in the archive. For more information, click here. How do I report a problem with HeraldNet? To report a problem with HeraldNet, to request technical assistance, or to send general feedback on your HeraldNet experience, please email webfeedback@heraldnet.com. How do I buy back copies of the paper? Back copies of the Daily Herald are not available. You may, however, search HeraldNet for any Herald news story dating to 1997 and print it from your screen. Click here to access the Story Archive. Click here for help using the archive system. |
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