Hotels
Billing error leads to maddening runaround
Question: I recently booked a two-night stay at the Hotel am Konzerthaus in Vienna, Austria, through the Accor website. I was supposed to prepay $135 per night, but somehow, I made two reservations. My card was charged twice for one stay.
Date: 02/25/2012 | Life
3 romantic weekends
Nearby getaways offer relaxing options for Valentine's Day
Date: 02/04/2012 | Life
Should you get a full refund if the power goes out?
Question: We recently checked into the Holiday Inn Express Hotel Poulsbo in Poulsbo and experienced a lapse in service. We need your help with a refund.
Date: 12/31/2011 | Life
7 costly travel mistakes
Overweight bag? Add $75 before you even reach the plane
Date: 12/04/2011 | Business
Econo Lodge stonewalls customer over disputed charge
Question: I have had an ongoing dispute with the Econo Lodge Motel in East Hartford, Conn. This spring, I called the hotel directly and made a reservation for that evening for a single night's stay, at a cost of approximately $75. We checked in at 10:30 p.m.
Date: 11/19/2011 | Life
6 ways hotels are tweaking their operations
Pump bottle on the shower wall or individual shampoos and lotions you can take home? Luxurious tub for a self-indulgent bath or no tub at all? A friendly greeting from a well-informed local or no human interaction at check-in whatsoever?Here are six hotel trends bubbling up right now:
Date: 10/01/2011 | Life
Being 'walked' a common occurrence at major hotels
Question: I made a reservation at a Fairfield Inn in Philadelphia earlier this year. I prepaid for two nights and received a confirmation.
Date: 09/03/2011 | Life
Hotels aggressively collect excessive Internet access fees
As I reviewed my hotel bill at Harveys Lake Tahoe recently, I noticed something unusual: Instead of charging me $11 a day for wireless Internet, they were asking for three times as much."This can't be right," I told the clerk.
Date: 07/02/2011 | Life
Hotels don't all come clean regarding towels
Christa Webster doesn't trust her hotel towels. And with good reason.She lived in a hotel for a year and a half and still travels frequently. Webster says just because the towel is folded on the rack doesn't mean it's clean.
Date: 06/18/2011 | Life
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