Complaints to the Better Business Bureau were up nearly 10 percent last year, with the banking industry seeing the biggest jump in unhappy customers.
Complaints about banks spiked 42 percent to 29,920 in 2009, according to the annual report released Monday by the BBB.
That made banks the third most complained about industry, after cell phones and cable- and satellite-TV providers.
It was the second year in a row that the banking industry saw a big jump in complaints. Complaints about banks rose 15 percent in 2008.
“Trust in the financial sector is already extremely low and the dramatic increase in BBB complaints against banks reflects the growing discord between consumers and the industry,” Stephen Cox, president and CEO of the nonprofit group, said in a release.
Associated Press
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