Business tip from Debbie Baillie, Rowdy Rascals Toy Store

Build sales by building a rapport with customers

Debbie Baillie, owner of Rowdy Rascals Toy Store in Snohomish, advises business owners and managers to think about their customers’ experience before sales. Over time, that mentality can lead to repeat business.

“You can buy stuff anywhere,” Baillie said. “You can buy it online, you can buy it on the corner. But what is the experience the shopper has with you? Do you know their name? Do you care?”