Destination retailers fight to keep business

  • Associated Press
  • Monday, July 28, 2008 4:41pm
  • Business

Consumer spending is down and gas prices are up. That’s bad math for the scores of destination retailers across the country that want customers to fill up the tank for a gas-guzzling day of retail therapy.

So to cajole shoppers into such megastores as Cabela’s and Ikea, some chains are changing marketing strategies, launching in-store classes and drumming up other special events aimed at getting road-tripping shoppers to pump up sales.

Customers at Bass Pro Shops drive an average of 100 miles to reach the company’s 50 locations and many are known to drive up to 300 miles each way to spend time at the massive outdoor supercenters.

But with the average price of a gallon of regular gas above $4, getting even the most devoted customer to make the trip is becoming increasingly difficult.

As gas prices rise and food prices soar, the American shopper is scaling back: driving less, postponing major purchases, putting off vacations, cutting back on their shopping expenses.

That means those shoppers who do make purchases are making them closer to home.

It’s a trend George Rosenbaum, co-founder of Leo J. Shapiro and Associates, calls a retailing transformation.

“Any store that has significant dependence on drawing traffic from more than 30 miles is going to have pressure on it,” he said.

WSL President Candace Corlett worries about what kind of long-term effect the changing shopping patterns could have on the nation’s retailers — particularly those such as Ikea, Cabela’s and far-flung outlet malls — whose bricks-and-mortar business models requires shoppers to spend hours in a car.

“Not only is it far away, so it’s a gas-guzzling trip, they’re selling merchandise that’s a purchase that can be postponed, and they’re the type of retailers where there’s too much temptation,” she said.

Not all destination retailers are feeling the squeeze.

American Girl stores — veritable wonderlands for doll-loving girls and their parents — are seeing increased traffic this summer. At the Mall of America in Bloomington, Minn., foot traffic is up, too — thanks largely to the 1.5 million international shoppers who were lured by the weakened U.S. dollar.

“We’re always out there hustling to get the word out,” said mall spokesman Daniel Jasper. “But we’ve been a little more aggressive this year, to be honest.”

The same goes for Cabela’s Inc., whose stores routinely draw shoppers from three hours away. The chain opened its first Washington state store in Lacey last year.

The Sidney, Neb.-based retailer known for its elaborate, one-of-a-kind stores is launching a new display advertising campaign with a gas-saving theme, encouraging shoppers worried about fuel prices to scrap in-store visits for online or catalog orders.

“We can hopefully direct customers to those channels so they don’t have to fire up the car,” said spokesman Joe Arterburn, who said the company is likely drawing fewer in-store shoppers from great distances. “Everyone is tightening their belt.”

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