Will FlightNetwork ever give my money back?

  • By Wire Service
  • Friday, November 22, 2019 1:30am
  • Life

Where is Ann Melody’s flight refund? Her airline canceled her flight and she asked for her money back, but it’s been four months. How long is too long?

Q: I booked a flight from Chicago to Zagreb, Croatia, on FlightNetwork.com, recently. The charge was posted on my credit card in February 2018. Eight months later, I received an email from FlightNetwork saying my flight was canceled, but that I could change my flight to the day before or the day after my planned departure. That did not work for my schedule.

A FlightNetwork representative told me I could get a complete refund and it would take 30 to 60 days. It’s been four months and I still have not received the refund. I have emailed FlightNetwork repeatedly, and they have apologized for the delay, but I still haven’t received a refund.

I would like a refund to my credit card for $712.39, as promised by FlightNetwork. Can you help me?

— Ann Melody, Ottawa, Illinois

A: If your flight was canceled, you’re owed a prompt refund. Four months is way too long.

First, if an airline cancels your flight, you’re entitled to a refund according to the Department of Transportation — regardless of the reason for the cancellation. If an airline offers you an alternative flight and you accept it, then it gets to keep your money.

If a refund is due, the airline must forward a credit to your card within seven business days after receiving a complete refund application. But the credit may take a month or two to appear on your statement.

You were way past that point.

Further complicating your case: FlightNetwork had cobbled together an itinerary with several airlines, including Lufthansa, KLM and Croatia Airlines. Sometimes, refund requests across several carriers can take longer even though they shouldn’t. After all, they took your money in seconds.

I think a brief, friendly email to FlightNetwork might have moved your refund along. Or, at least you might have received an update on your refund. I publish the names, numbers and email addresses of the FlightNetwork executives on my consumer advocacy site.

Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of “How to Be the World’s Smartest Traveler.” You can read more travel tips on his blog, elliott.org, or email him at chris@elliott.org.

— King Features Syndicate, Inc.

Talk to us

More in Life

Women came from all over the Pacific Northwest to “glamp” and raise money to send girls to Girl Scout Camp from Sept. 16-18. The next opportunity to glamp at Camp River Ranch will be Sept. 8-10, 2023. (Jennifer Bardsley)
Women’s glamping retreat raises money to send local girls to camp

I’ve been the camper, the counselor, the Girl Scout leader and the mom. Now, I was the glamper.

People stroll along Edinburgh’s Royal Mile, one of Europe’s most interesting historic walks, as Edinburgh Castle looms in the distance. (Rick Steves' Europe)
Edinburgh, the cultural heart of Scotland, packs a cultural punch

Once a medieval powerhouse, it is today one of Europe’s most lively and festive cities.

Dan Neumeyer peers out the window of his Hummingbird Yurt. (David Welton)
Otherworldly structures constructed on Whidbey Island

The small buildings — yurts, with a Western twist — were built by Earth dweller Dan Neumeyer.

Planting containers in the shoulder season

September and October can be tricky times of the year when it… Continue reading

MyMyToyStore.com owner Tom Harrison at his brick and mortar storefront on Tuesday, Sept. 6, 2022 in Everett, Washington. (Olivia Vanni / The Herald)
Near-death experience planted seeds for downtown Everett toy store

Former attorney Tom Harrison survived 9/11. It caused him to ask what’s important in life. Today, he runs MyMyToyStore.

Presented by the Edmonds Driftwood Players, Agatha Christie’s “The Mousetrap” — a murder-mystery that is the world’s longest-running play — will run through Oct. 2 at Wade James Theatre in Edmonds. (Photo courtesy Dale Sutton)
Music, theater and more: What’s happening in Snohomish County

MUSIC Mill Creek Summer Concert Series: The music concludes with Big Dog… Continue reading

From left to right: Troy Chapman, Kristi O’Donnell and Keith Bowers are three of five members of the Hot Club of Troy. The band is the opening act at DjangoFest Northwest. (David Welton)
Django music festival returns to Whidbey Island this week

DjangoFest is taking place from Sept. 21-25 at the Whidbey Island Center for the Arts in Langley.

Mazda CX-30 Crossover (Mazda)
2021 Mazda CX-30 Premium Plus

The crossover seats five adults and delivers the freedom to match active lifestyles.

2022 Kia Sportage Hybride SX Prestige

The 2022 Kia Sportage is marketed as the “ultimate urban SUV.”

Most Read