Hanging up on bill requirements

Being one of those people that prefer to pay my local bills in person, I stopped at the Frontier office on Everett Mall Way to pay my bill. There, I was told by the rudest guy I have met in years that they no longer accepted payments there and was sent to another address at 5108 Evergreen Way.

Once at the new address, I found it to be a check cashing, quick loan store. I went to the window and told the girl behind the glass that I wanted to pay my bill. I put the bill and a check in the tray. She said, “sorry sir, we don’t accept checks.” I said “isn’t this a check cashing store”? She said, “Yes, sir, but we don’t accept checks for payments.” I then asked if I could write a check to her for the amount owed and pay the bill. She said yes, but it would cost an additional $10. I then asked if I could use my ATM card to pay the bill, she said yes but it would be an additional $3. So, I finally said I would pay in cash as long as I could get a receipt. She then told me that was fine and it would only be an additional $1 fee. Having to pay additional money to pay your bills is priceless. I wonder how many people beside us are going to quit Frontier and select another server. For those considering going to Frontier, “Here’s Your Sign.”

Bob Johnson

Marysville