What do you do when you have a problem and need customer service? You try finding a phone number, an e-mail address, or even a physical address for the company. You want to talk to someone, have someone help you work through your problem.
But how often can you actually find a way to contact the company these days? More and more companies are hiding their contact information. And if you do actually find a way to contact the company, do you ever get a response? If you are able to finally find a phone number, do you ever get a real person? Isn’t it just usually a voice recording?
For example: there was a guy at school whose computer screen cracked. He and a teacher tried to find a way to contact Sony to see about getting it fixed. They started searching online for a way to contact Sony, and finally found a phone number, but once they called, it was just a recording. No help at all.
What happened to being able to call a company and getting an actual, live person with a heartbeat? A voice recording can’t help you with your problems. They do the entire question-asking, while you give one-word answers.
What is our world coming to? We are taking away jobs answering phones, and replacing them with recordings, more than likely just to save money. Companies don’t want to help you. They want you to replace whatever it is you are having problems with. They want you to just go buy a new one. But would you really want to buy a new one if the other one broke and no one was there to help you?
KENDRA McLANE
Everett
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