Lack of humans not helpful at all

What do you do when you have a problem and need customer service? You try finding a phone number, an e-mail address, or even a physical address for the company. You want to talk to someone, have someone help you work through your problem.

But how often can you actually find a way to contact the company these days? More and more companies are hiding their contact information. And if you do actually find a way to contact the company, do you ever get a response? If you are able to finally find a phone number, do you ever get a real person? Isn’t it just usually a voice recording?

For example: there was a guy at school whose computer screen cracked. He and a teacher tried to find a way to contact Sony to see about getting it fixed. They started searching online for a way to contact Sony, and finally found a phone number, but once they called, it was just a recording. No help at all.

What happened to being able to call a company and getting an actual, live person with a heartbeat? A voice recording can’t help you with your problems. They do the entire question-asking, while you give one-word answers.

What is our world coming to? We are taking away jobs answering phones, and replacing them with recordings, more than likely just to save money. Companies don’t want to help you. They want you to replace whatever it is you are having problems with. They want you to just go buy a new one. But would you really want to buy a new one if the other one broke and no one was there to help you?



Talk to us

More in Opinion

Editorial cartoons for Sunday, Sept. 24

A sketchy look at the news of the day.… Continue reading

Randall Tharp’s month recovery coins after battling a fentanyl addiction.  (Kevin Clark / The Herald)
Editorial: Fentanyl crisis should force rethinking of approach

A continuum of care, that includes treatment in jails, is imperative, says a journalist and author.

FILE - In this Jan. 16, 2015, file photo, pumpjacks are seen operating in Bakersfield, Calif. On Friday, April 23, 2021, California Gov. Gavin Newsom announced he would halt all new fracking permits in the state by January 2024. He also ordered state regulators to plan for halting all oil extraction in the state by 2045. (AP Photo/Jae C. Hong, File)
Comment: If ‘peak oil’ is ahead why is oil industry doubling down?

Fossil fuel use could peak by 2030, but Big Oil may be putting profit ahead of prudent transition.

Reports back removal of Snake River dams to save salmon

The recent letter to the editor claiming that removing dams on the… Continue reading

Comment: ‘Legacy forest’ term hides an unproductive intent

Meant to lock up state forest lands, it discourages responsible and valuable timber management.

Comment: Effort to lower drug costs could hurt other patients

Those suffering from rare diseases face a longer wait for medications if research is discouraged.

Forum: Hospital waiting rooms shouldn’t be patient warehouses

Why are hospitals, like Providence, understaffed with nurses, leaving patients to wait for hours for care?

Flowers bloom on the end of a dead tree on Spencer Island on Monday, Aug. 28, 2023 in Everett, Washington. (Olivia Vanni / The Herald)
Editorial: Restore salmon habitat but provide view of its work

Comments are sought on a plan to restore fish habitat to the island east of Everett with popular trails.

FILE - Six-year-old Eric Aviles receives the Pfizer COVID-19 vaccine from pharmacist Sylvia Uong at a pediatric vaccine clinic for children ages 5 to 11 set up at Willard Intermediate School in Santa Ana, Calif., Tuesday, Nov. 9, 2021. In a statement Sunday, Nov. 28, 2021, California's public health officer, Dr. Tomas J. Aragon, said that officials are monitoring the Omicron variant. There are no reports to date of the variant in California, the statement said. Aragon said the state was focusing on ensuring its residents have access to vaccines and booster shots. (AP Photo/Jae C. Hong, File)
Editorial: A plea for watchful calm this time regarding covid

We don’t need a repeat of uncontrolled infections or of the divisions over vaccines and masks.

Most Read