I am writing to express dismay, disgust and outrage with the lack of performance and response displayed at the main post office in Everett. On Aug. 8 at 11:26 a.m. (and I have the receipt to prove it), I stood in line with enough other customers to fill the post office to its doorway. We watched while the last employee closed their window and disappeared into the back room.
We waited and waited, and after about 5 minutes I went into the customer service office to complain. There sat two ladies with no particular occupation at the moment. I reported the conditions out in the lobby and one casually got up, said “OK,” and wandered off to the back. Another 5 minutes passed and another customer went to the same room and the response she got was “The supervisor knows about it.” Still nobody showed up.
Finally, a postal employee slooowly wandered out, whistling to himself, in no particular hurry. After doing a few things behind the counter, he finally opened up a window. A few minutes later a second employee came out and opened a second window. By now 15 minutes have passed since all employees first disappeared. Nobody apologizes. Nobody is in any hurry to help anybody.
God help these people if they ever get any competition. Without their ability to hide behind the federal government’s skirts, they’d be on welfare. They most certainly know nothing about customer service!
Everett
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