Owners honest, kind businessmen

I am a subscriber to The Herald. I am also a widow of age 83. In 2008, I paid a heating company $8,000 for a natural gas furnace and installation of the furnace. Every winter since 2008, the water vapor, which must escape from the gas, would freeze and the furnace would shut down. That company made several feeble attempts to stop the problem by inserting pipes to circumvent the original pipes. I would then have to carry large buckets of this water to a sink to empty the water every day until the pipes returned to normal.

Finally, I became so disgusted that I wrote the company a letter threatening a lawsuit and mailed it. I also called and a man answered the telephone at the company’s number. He said that the company who had installed my furnace had gone out of business. His company, Snohomish Heating Company, had accepted the original company’s files and telephone numbers. When I described the problem with the installation, he said that Snohomish Heating would fix it.

Within a week, Snohomish Heating owner Steve Edwards came to my home from Snohomish and fixed the poor installation. He spent three hours to do this.

Snohomish Heating Company’s owners Steve Edwards and Jeff Hayword are the tops when it comes to heating and other problems. I wish to thank them publicly. They are outstanding examples of honest and caring businessmen. Snohomish Heating would not accept any money for their work And they did not even do the original installation in 2008!

Carolyn Henry

Edmonds