The Wednesday article “Times to deliver Herald” made me feel sorry for those people who still have their papers delivered by Herald carriers. When my paper was delivered by a Herald carrier, it was on my front porch every morning. It always made me smile to see it right there waiting for me.
That outstanding service ended the very day the Seattle Times took over delivery of my Herald newspaper. Since then, it has never been anywhere close to my front porch. Usually, I will find it in the driveway. Sometimes it is in the garden, and other times it lands in the front yard or even on the sidewalk. The Herald’s general manager, David Dadisman, stated that The Times has met The Herald’s quality standards. I’m guessing he doesn’t have to wander around his yard, grumbling on a cold rainy morning. I do understand that the people delivering these papers have had their workload significantly increased and can’t be expected to take the time needed to get my paper on the porch. Getting the paper to land on my property is delivery, but it isn’t quality.
The article ended with Dadisman saying, “Our goal is to have subscriber service as good as it ever was.” Well, I doubt I will ever see my paper on the front porch again, except from a lucky toss.
Rick Johnson
Lynnwood
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