Dispatchers accused of ignoring 911 call
Published 9:00 pm Wednesday, June 7, 2006
DETROIT – Two 911 operators who authorities say wrongly assumed it was a prank when a 5-year-old boy called to report that his mother had collapsed have been charged with neglect of duty.
By the time an officer arrived, the boy’s 46-year-old mother was dead.
“I understand they get a quite a few crank calls, but you have to take it seriously when someone calls 911,” Wayne County Prosecutor Kym Worthy said Wednesday in announcing charges against Sharon Nichols, 43, and Terri Sutton, 47.
They could get a year in jail if convicted of the misdemeanor.
Worthy said the mother, Sherrill Turner, might be alive today had the dispatchers done their jobs correctly.
Robert Turner, now 6, called 911 twice on Feb. 20 to report that his mother had collapsed and needed medical care, but “neither operator treated this as an emergency,” the prosecutor said.
No police car was sent after Nichols took the first call. The boy called again three hours later, and Sutton reacted by sending police out to discipline the child and inform the parent that the youngster was dialing 911, Worthy said.
Attorney Geoffrey Fieger, who defended assisted-suicide advocate Jack Kevorkian, has filed a wrongful-death lawsuit against the city on behalf of the family. Fieger said Robert’s mother, who had an enlarged heart, would have survived if help had been sent immediately.
The prosecutor refused to say if the two should have been fired, but added, “They should not be taking 911 calls.”
Kimberly Harris, president of the dispatchers’ union, called the charges “absolutely ludicrous” and said the operators could not hear the boy’s call well because they use antiquated headsets.
