On Dec. 11, Matthew Teague called 911 after finding his mother, Theresa Jones, 68, unresponsive in her running car with the doors locked after she’d left for a doctor’s appointment in Everett. He became irate with the dispatcher after she began asking him questions he thought were irrelevant to the emergency. As a result, police were sent to the home and an ambulance for Jones was delayed. (Ian Terry / The Herald)

On Dec. 11, Matthew Teague called 911 after finding his mother, Theresa Jones, 68, unresponsive in her running car with the doors locked after she’d left for a doctor’s appointment in Everett. He became irate with the dispatcher after she began asking him questions he thought were irrelevant to the emergency. As a result, police were sent to the home and an ambulance for Jones was delayed. (Ian Terry / The Herald)

19 minutes after a 911 call for an ambulance, police showed up

A son recounts the increasingly belligerent exchange with a dispatcher when he called for help.

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