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Auto shop takes time-honored customer service digital
Published 6:00 am Monday, September 23, 2019
After 40 years of providing the Everett drivers with the very best vehicle maintenance, repair and tire service, it’s safe to say you’re doing more than a few things right. So why change?
It’s true, the time-honored tenets of good service remain the same today as they did when Ed Hemp first pushed a broom on the shop floor at the family-owned Fast Eddie’s Tire & Automotive Repair.
Throughout those four decades, Eddie has built a team of experts that can truly be called a “family.” It’s a family whose sole goal is to treat customers so well that they feel like they’re part of the family, too!
That personal service – which includes a thank-you flower to each customer – is a cornerstone of their full-service auto shop, along with the motto of “honesty is the best policy.” At the same time, providing the most up-to-date service customers expect also brings the need to change certain things with the times.
With that in mind, Fast Eddie’s recently adopted a “digital shop” platform to serve customers better. Here’s how it works:
- Transparency throughout the process: After dropping off your vehicle for an estimate, the shop’s new platform will keep you informed about what’s happening every step of the way. You’ll even see pictures and video showing exactly what’s happening. This transparent approach means customers know their vehicle is getting the service it needs – and nothing it doesn’t.
- Easy access to records: Everything is recorded digitally – the inspection, estimate and even those things you might want to look after later. That means you can get on with your day while the car is in the shop, and Fast Eddie’s will call or text you updates. The digital records are also available for the life of the vehicle, so you can check your maintenance and repair history quickly and easily.
- Learn more about the process: Wondering what the Fast Eddie’s team is working on? Educational videos can show you what a repair or maintenance procedure really looks like. “If we say, ‘It looks like you need a alignment,’ you’ll find educational pieces you can click on to learn what that is and why you’d need it,” Ed says.
While the digital shop embraces today’s technology, it’s really an extension of that longstanding customer commitment that has kept Fast Eddie’s a community favorite for four decades.
“A lot of people like that they can communicate with us anytime,” Ed says. “They can text if they can’t call while at work, for example. It also gives them the freedom to decide without standing at the shop counter, feeling they have to make a decision right away,” Ed says.
And if you’re not the tech type, don’t worry. The digital shop is purely optional – if you’d like to drop off your car and chat with the Fast Eddie’s team the time-tested way, they’re happy to do that too!
Visit Fast Eddie’s Tire & Automotive Repair at 8810 Evergreen Way in Everett or call 425-355-7110. For the digital route, visit online at fsteddie.com or on Facebook!