Walmart expands its army of robots to 650 additional stores

The machines will roam aisles and send alerts to store employees’ handheld devices when items are out of stock.

By Matthew Boyle / Bloomberg

Walmart Inc.’s robot army is growing.

The world’s largest retailer will add shelf-scanning robots to 650 more U.S. stores by the end of the summer, bringing its fleet to 1,000. The six-foot-tall Bossa Nova devices, equipped with 15 cameras each, roam aisles and send alerts to store employees’ handheld devices when items are out of stock, helping to solve a vexing problem that costs retailers nearly a trillion dollars annually, according to researcher IHL Group.

The new robots, designed by San Francisco-based Bossa Nova Robotics Inc., join the ranks of Walmart’s increasingly automated workforce which also includes devices to scrub floors, unload trucks and gather online-grocery orders. They’re part of Chief Executive Officer Doug McMillon’s push to reduce costs, improve store performance and gain credibility as a technology innovator as it battles Amazon.com. Walmart says the shelf-scanners can reduce tasks that once took as long as two weeks into a twice-daily routine.

“It speeds up the entire cycle,” John Crecelius, Walmart’s senior president of store innovations, said in an interview.

Customers gawked when Walmart put the first Bossa Nova robot in a store in rural Pennsylvania in 2016. Some thought they were anti-theft devices, while others tried to talk to the bots. Kids hugged it, smearing fingerprints on the expensive cameras. Now, they’re a more common sight inside some stores, while rival robots perform tasks in the aisles of competing grocery chains such as Giant Eagle, Schnucks and Stop & Shop.

NCR Corp., which has supplied Walmart with cash registers and self-checkout kiosks for years, will handle the installation and upkeep of the Bossa Nova machines. David Wilkinson, NCR’s senior vice president and general manager for retail, said he expects robots will be in “the majority” of Walmart’s 4,750 U.S. stores one day. But they might not all be from Bossa Nova: Walmart has also tested a shelf-scanning device made by Badger Technologies in a Kentucky store. Bossa Nova, meanwhile, has done some tests with Walmart rival Albertsons Cos.

Walmart’s Crecelius declined to give details about how much the robots have reduced out-of-stock products, saying only that the metric has improved, with the devices traveling a total of 50,000 miles, scanning a million aisles and 500 million products. Simbe Robotics, which makes a competing device, claims that its robots can cut out-of-stock items by as much as half and trim labor costs as well.

The potential savings, however, has many retail employees spooked. On message boards frequented by shelf-stockers and other rank-and-file associates, the robots are often referred to as “the job stealers,” usually with an expletive thrown in. They have reason to worry: A May report from consultants at McKinsey & Co. found that about half of all retail activities can be automated with existing technology.

Walmart, for its part, has consistently claimed that its robots lead to the redeployment of employees to less mundane roles, not job eliminations. It’s clear, however, that the robot fleet is growing and it’s getting smarter: Bossa Nova’s newest model has an additional camera and can also look down to scan fresh produce racks, something the current crop can’t do.

It’s also a bit thinner, to help it stay out of the way of shoppers. “We’re going out of our way to get out of their way,” Bossa Nova co-founder and Chief Technology Officer Sarjoun Skaff said.

Talk to us

More in Herald Business Journal

Overall property value increases 5.5% in Snohomish County

In the assessor’s annual accounting, Lakewood School District residents saw the biggest average uptick: 8.1%.

FAA concludes three days of test flights of Boeing’s 737 Max

Multiple steps remain before the plane can get the green light to carry passengers again.

COVID-19 and CHOP could benefit Snohomish County real estate

An estimated 40% to 55% of work formerly performed in an office building will be done remotely by 2025.

Somers: There are no current plans to move back to Phase 1

Such a decision would require a significant, sustained spike in hospitalizations and deaths, he says.

Alaska Airlines could ban non-masked flyers from travel

Noncompliant passengers will be told it is their “final notice” and a written report will be made.

Report: Boeing fell short in disclosing key changes to Max

Engineers did not know how powerfully the flight-control system could push the plane’s nose down.

Norwegian scraps $10.6 billion deal for Boeing Max, 787 jets

The decision covers 92 of Boeing’s Max narrow-body planes and five of the long-distance Dreamliners.

Re-certification flights begin in Seattle for Boeing 737 Max

The tests will evaluate the proposed changes to the plane’s automated flight control system.

Report: Virus could slow Canadian shopping in Washington

Concerns about public health and safety could continue to inhibit Canadians from shopping in the U.S.

Flight tests of grounded 737 Max planned to begin Monday

Such tests are one of the final stages by the government before it certifies an aircraft.

Fishers now qualify for federal loan amid economic downturn

The rule change comes after captains discovered crew members weren’t included in the 1st aid program.

Boeing starts 777-X test flights in Moses Lake

Test operations are based in Everett and there is no plan to “overnight at Grant County International.”