Edmonds Police Department squad car. (Edmonds Police Department)

Edmonds Police Department squad car. (Edmonds Police Department)

Edmonds police launch 911 text updates, post-incident surveys

SPIDR Tech notifies 911 callers when an officer has been dispatched, and then offers callers a survey about the event.

EDMONDS — The Edmonds Police Department is trying a new way to improve communication with 911 callers.

Edmonds police launched the SPIDR Tech platform on Feb. 8. It updates 911 callers and crime victims about their incidents, and sends customized texts or emails about the case.

911 callers can expect to receive a text message acknowledging their call with updates when an officer is dispatched. People can also take a survey about the incident and how police handled it.

After reporting a car crash, for example, you would receive an incident number and a notification that an officer is on the way. Afterward, a survey asks questions about the dispatch center and interactions with the responding officer, Edmonds Sgt. Josh McClure said.

The survey that follows every emergency event contains different questions depending on the agency. For the Edmonds Police Department, sensitive situations such as domestic violence calls would not receive text messages or alerts, McClure said.

SPIDR Tech was founded by former law enforcement officers with the goal of improving transparency. The public safety company also collaborates with other agencies like fire departments and emergency medical services, said Rohan Galloway-Dawkins, SPIDR Tech’s general manager.

By providing another way to communicate, officers hope they can improve public perception, Edmonds police said.

“This tool will allow us to hear more about the positive work we’re doing, and in the rare cases that we stub our toe and need to learn a little bit, we can learn about that too,” McClure said.

SPIDR Tech’s parent company, Canada-based Versaterm, has been collecting the data from the program and relaying it to police departments and other agencies since 2015, Galloway-Dawkins said.

“We gather the best practices from agencies around the country,” he said. “Agencies come to Versaterm to better engage with their community, they are invested in providing a higher level of customer service to their community.”

How agencies choose to respond to the data is up to them, Galloway-Dawkins said.

The platform has already been implemented elsewhere in Snohomish County, including the Everett and Lynwood police departments.

Snohomish County 911 pays a subscription to SPIDR Tech to use the service, and each police department in Snohomish County that uses the platform contributes a portion to fund it.

Jonathan Tall: 425-949-2340; jonathan.tall@heraldnet.com; Twitter: @EDHJonTall.

Talk to us

More in Local News

Marysville firefighters respond to a 12-year-old boy who fell down a well Tuesday May 30, 2023 in Marysville, Washington. (Photo provided by Marysville Fire District)
Marysville firefighters save boy who fell 20 feet into well

The 12-year-old child held himself up by grabbing on to a plastic pipe while firefighters worked to save him.

Highway 9 is set to be closed in both directions for a week as construction crews build a roundabout at the intersection with Vernon Road. (Washington State Department of Transportation)
Weeklong closure coming to Highway 9 section in Lake Stevens

Travelers should expect delays or find another way from Friday to Thursday between Highway 204 and Lundeen Parkway.

Students arriving off the bus get in line to score some waffles during a free pancake and waffle breakfast at Lowell Elementary School on Friday, May 26, 2023, in Everett, Washington. (Ryan Berry / The Herald)
800 free pancakes at Everett’s Lowell Elementary feed the masses

The annual breakfast was started to connect the community and the school, as well as to get people to interact.

Marysville Mayor Jon Nehring speaks at the groundbreaking event for the I-5/SR 529 Interchange project on Tuesday, May 23, 2023 in Marysville, Washington. (Olivia Vanni / The Herald)
$123M project starting on Highway 529 interchange, I-5 HOV lane

A reader wondered why the highway had a lane closure despite not seeing work done. Crews were waiting on the weather.

Justin Bell was convicted earlier this month of first-degree assault for a December 2017 shooting outside a Value Village in Everett. (Caleb Hutton / Herald file)
Court: Snohomish County jurors’ opaque masks didn’t taint verdict

During the pandemic, Justin Bell, 32, went on trial for a shooting. Bell claims his right to an impartial jury was violated.

Gary Fontes uprights a tree that fell over in front of The Fontes Manor — a miniature handmade bed and breakfast — on Friday, May 12, 2023, at his home near Silver Lake in Everett, Washington. (Ryan Berry / The Herald)
Everett’s mini-Frank Lloyd Wright builds neighborhood of extra tiny homes

A tiny lighthouse, a spooky mansion and more: Gary Fontes’ miniature world of architectural wonders is one-twelfth the size of real life.

Will Steffener
Inslee appoints Steffener as Superior Court judge

Attorney Will Steffener will replace Snohomish County Superior Court Judge Janice Ellis, who is retiring in June.

Logo for news use featuring the municipality of Snohomish in Snohomish County, Washington. 220118
Report of downed hot air balloon turns up farmer’s tarp near Snohomish

Two 911 callers believed they saw a hot air balloon crash, leading to a major search-and-rescue response. It was a false alarm.

A few weeks before what could be her final professional UFC fight, Miranda Granger grimaces as she pushes a 45-pound plate up her driveway on Tuesday, July 12, 2022, in Lake Stevens, Washington. Her daughter Austin, age 11 months, is strapped to her back. (Olivia Vanni / The Herald)
Daily Herald staff wins 5 honors at annual journalism competition

The Herald got one first-place win and four runner-up spots in SPJ’s Northwest Excellence in Journalism contest.

Most Read