PUD Meter Journeyman Evan Aratani removes a meter reader from the 1960’s before installing a new smart reader at a single family home Thursday, Sept. 21, 2023, in Mill Creek, Washington. (Ryan Berry / The Herald)

PUD Meter Journeyman Evan Aratani removes a meter reader from the 1960’s before installing a new smart reader at a single family home Thursday, Sept. 21, 2023, in Mill Creek, Washington. (Ryan Berry / The Herald)

PUD program seeks to make energy grid smarter for 380K customers

The public utility’s ConnectUp program will update 380,000 electric meters and 23,000 water meters in the next few years.

MILL CREEK — At a Mill Creek home predating the Cuban Missile Crisis, a Snohomish County Public Utility District employee changed its electric meter.

It was replaced with a 21st century version Thursday morning — one of the first of 380,000 new meters being installed over the next three years.

Both kinds of meters tell a utility provider how much energy you’re using. Through PUD’s new ConnectUp program, energy customers will have a bit more usage data, and the utility will too.

PUD staff emphasized customers’ personal privacy is imperative.

ADVERTISEMENT
0 seconds of 0 secondsVolume 0%
Press shift question mark to access a list of keyboard shortcuts
00:00
00:00
00:00
 

“All this data and the network we’re sending it over, the information, it’s encrypted, it’s our network,” spokesperson Aaron Swaney said. “We’re building this out and we’re also not connecting any of this data to their customer profile, their name or any (personal identification information). It’s disconnected from all of that.”

The new meters won’t need a PUD employee or contractor to physically show up and read the kilowatts. Now data will be sent directly to the utility, allowing the agency to more easily find power outages. It will allow the PUD to respond quickly and have a better idea of how many customers are without power.

One of Snohomish County PUD’s new smart readers is installed at a single family home Thursday, Sept. 21, 2023, in Mill Creek, Washington. (Ryan Berry / The Herald)

One of Snohomish County PUD’s new smart readers is installed at a single family home Thursday, Sept. 21, 2023, in Mill Creek, Washington. (Ryan Berry / The Herald)

The new meters also allow the utility to forecast daily and yearly power needs for specific areas.

PUD customers with the new meters will no longer receive the “estimated” energy bills they’d get if workers can’t get out there in poor weather. Energy consumers will now get more detailed reports of their energy usage.

In addition, the PUD expects quicker connect and disconnect times for tenants moving in or out.

PUD customers are allowed to opt out of the new meters. This option is not available for customers in apartments with more than four addresses, businesses, PUD water customers, those who live on Hat Island and those with temporary services.

It will cost $25 for customers to opt out and get PUD to read their meters manually or $5 per month if they self-report their meter reading.

The PUD has budgeted $93.2 million for the project and was, as of Thursday, $2 million under that figure, Swaney said.

PUD staff demonstrated changing a meter Thursday morning. Homeowner Scott Harder looked on as meter journeyman Evan Aratani switched the devices in just a few minutes.

Harder said he was “absolutely” excited about getting a new meter, and that he wasn’t concerned about data collection.

The unit Aratani pulled out was from December 1961. The Kennedy years.

“Some of these meter bases and meters, we haven’t been to in a long time,” Swaney said.

PUD Meter Journeyman Evan Aratani installs a new smart reader at a single family home Thursday, Sept. 21, 2023, in Mill Creek, Washington. (Ryan Berry / The Herald)

PUD Meter Journeyman Evan Aratani installs a new smart reader at a single family home Thursday, Sept. 21, 2023, in Mill Creek, Washington. (Ryan Berry / The Herald)

Hat Island has about 60 full-time residents. The PUD once had to send out meter readers to the island to collect data. The utility has the ability to read those meters remotely, but not communicate to them. Hat Island is slated for PUD upgrades for that reason.

The ConnectUp system will also replace 23,000 water meters. The program has resulted in over 30 new jobs for the utility, Swaney said. A new department oversees the program and it technology.

With the upgrades, the PUD will join Seattle City Light, Puget Sound Energy, Tacoma Power and Avista in having high-tech meters.

About 90 days prior to meter installation, customers will receive a letter in the mail about the exchange. Two weeks prior, PUD will send a reminder postcard. A few days before the exchange, customers will get an email. Importantly, PUD has to kill power for 5 to 10 minutes to make the change.

The hope, PUD staff said, is for each technician to perform 40 to 50 meter changes per day.

If the customer is not home, a door handle hanger will be left explaining what was done. Customers can’t schedule a time.

“These communications are a little more general,” Swaney said. “But they’re at least giving (the customer) a heads up.”

Jordan Hansen: 425-339-3046; jordan.hansen@heraldnet.com; Twitter: @jordyhansen.

Talk to us

> Give us your news tips.

> Send us a letter to the editor.

> More Herald contact information.

More in Local News

Students from Explorer Middle School gather Wednesday around a makeshift memorial for Emiliano “Emi” Munoz, who died Monday, May 5, after an electric bicycle accident in south Everett. (Aspen Anderson / The Herald)
Community and classmates mourn death of 13-year-old in bicycle accident

Emiliano “Emi” Munoz died from his injuries three days after colliding with a braided cable.

Danny Burgess, left, and Sandy Weakland, right, carefully pull out benthic organisms from sediment samples on Thursday, May 1, 2025 in Everett, Washington. (Olivia Vanni / The Herald)
‘Got Mud?’ Researchers monitor the health of the Puget Sound

For the next few weeks, the state’s marine monitoring team will collect sediment and organism samples across Puget Sound

Everett postal workers gather for a portrait to advertise the Stamp Out Hunger Food Drive on Wednesday, May 7, 2025 in Everett, Washington. (Olivia Vanni / The Herald)
Snohomish County letter carriers prepare for food drive this Saturday

The largest single-day food drive in the country comes at an uncertain time for federal food bank funding.

Everett
Everett considers ordinance to require more apprentice labor

It would require apprentices to work 15% of the total labor hours for construction or renovation on most city projects over $1 million.

Snohomish County prosecutor Kara Van Slyck delivers closing statement during the trial of Christian Sayre at the Snohomish County Courthouse on Thursday, May 8, 2025 in Everett, Washington. (Olivia Vanni / The Herald)
Jury deliberations begin in the fourth trial of former Everett bar owner

Jury members deliberated for about 2 hours before Snohomish County Superior Court Judge Millie Judge sent them home until Monday.

Christian Sayre sits in the courtroom before the start of jury selection on Tuesday, April 29, 2025 in Everett, Washington. (Olivia Vanni / The Herald)
Christian Sayre timeline

FEBRUARY 2020 A woman reports a sexual assault by Sayre. Her sexual… Continue reading

Helion's 6th fusion prototype, Trenta, on display on Tuesday, July 9, 2024 in Everett, Washington. (Olivia Vanni / The Herald)
Helion celebrates smoother path to fusion energy site approval

Helion CEO applauds legislation signed by Gov. Bob Ferguson expected to streamline site selection process.

Everett Historic Theater owner Curtis Shriner inside the theater on Tuesday, May 13, 2025 in Everett, Washington. (Olivia Vanni / The Herald)
Historic Everett Theatre sale on horizon, future uncertain

With expected new ownership, events for July and August will be canceled. The schedule for the fall and beyond is unclear.

A “SAVE WETLANDS” poster is visible under an seat during a public hearing about Critical Area Regulations Update on ordinance 24-097 on Wednesday, May 14, 2025 in Everett, Washington. (Olivia Vanni / The Herald)
Snohomish County Council passes controversial critical habitat ordinance

People testified for nearly two hours, with most speaking in opposition to the new Critical Areas Regulation.

An apartment building under construction in Olympia, Washington in January 2025. (Photo by Bill Lucia/Washington State Standard)
Next stop for Washington housing: More construction near transit

Noticed apartment buildings cropping up next to bus and light rail stations?… Continue reading

Jacquelyn Jimenez Romero / Washington State Standard
Lt Gov. Denny Heck presiding over the Senate floor on April 27.
Washington tries to maintain B.C. ties amid Trump era tensions

Lt. Gov. Denny Heck and others traveled to Victoria to set up an interparliamentary exchange with British Columbia, and make clear they’re not aligned with the president’s policies or rhetoric.

Marysville
Marysville talks middle housing at open house

City planning staff say they want a ‘soft landing’ to limit the impacts of new state housing laws. But they don’t expect their approach to slow development.

Support local journalism

If you value local news, make a gift now to support the trusted journalism you get in The Daily Herald. Donations processed in this system are not tax deductible.