Frequently asked questions
- What is a Herald digital subscription?
- What if I have a print subscription?
- I have a subscription to The Herald but not for all seven days. Do I still have access to the digital subscription?
- How does the digital subscription work?
- What are my digital subscription options?
- What if I already renewed my newspaper subscription? Do I have to pay extra now?
- How do I sign up for a digital subscription?
- How do I access my digital subscription?
- Can I comment or read the comments without paying for a digital subscription?
- Will I be able to use my iPhone or Android app without a digital subscription?
- Why isn’t digital free anymore?
- Is access to the print replica (e-edition) included in my digital subscription?
- What is Press+?
- If I have a computer at home and a computer at my office, do I need to purchase two digital subscriptions?
- Can everyone in my household use the same account?
- I’m a print and/or digital edition subscriber and activated my Digital Access subscription, but now it won’t let me in.
- If I place my account on vacation hold, do I still have access to digital?
- How will digital-only subscriptions be billed?
- Can I pay by check, invoice, or PayPal?
- What is the cancellation & refund policy?
- How do I sign in to my account once I’ve subscribed?
- How do I access my digital subscription account?
- What do I do if I forgot my password?
- How do I modify my payment/credit card information?
- How do NIE teachers access the e-edition?
- What if I have further questions?
What is a Herald digital subscription?
The Herald Digital Access provides unlimited access to all content on the newspaper's website (heraldnet.com), our mobile site (m.heraldnet.com), our iPhone and Android smartphone apps, our iPad apps, and our digital newspaper electronic replica edition (e-edition).
What if I have a print subscription?
Thank you! Unlimited digital access is already part of your subscription at no extra cost. You'll just need a log-in for unlimited digital access. If you haven't activated the digital part of your subscription yet, please click here.
I have a subscription to The Herald but not for all seven days. Do I still have access to the digital subscription?
If you have a Herald Digital Access print/digital subscription, regardless of the frequency of your home delivery subscription, your digital access (online, or via mobile or tablet devices) is available 24 hours a day, seven days a week.
How does the digital subscription work?
Some portions of heraldnet.com will remain free; your access to other portions will be limited without a digital subscription. Each time your computer or smartphone visits our site, your use of the site's pages are counted. Some portions of our site will remain fully accessible, which means you'll continue to have unlimited access to those pages. Those include our home page (the first page you come to on the site), our section fronts (the "front" page of the Local News, Sports, Features, and Business sections of the site), photo galleries, Daily Deal, and all advertising. But articles and blog posts will have limited access. A certain number of these limited-access pages will be available for free within each month. Once you reach your free access limit, if you don't have a digital subscription, you'll be required to subscribe or wait until the next month to access them.
What are my digital subscription options?
There are several. Our best values are either a 7-day or 3-day (Friday, Saturday, Sunday) home delivery + full digital subscription. Additional digital-only and print options are available. To view our available options, please click here.
What if I already renewed my newspaper subscription? Do I have to pay extra now?
No, your subscription includes access to our digital products. However, you do need to activate your digital subscription by clicking on this link and following the steps. At your next subscription renewal date, your subscription package will change to a Herald digital subscription.
How do I sign up for a digital subscription?
Click here and select an available package to sign up.
How do I access my digital subscription?
Click here to sign in.
Can I comment or read the comments without paying for a digital subscription?
You will be able to read and post comments on stories during your limited access period. Once you have reached your allotment of stories, you would need to log in with a digital subscription to continue your access.
Will I be able to use my iPhone or Android app without a digital subscription?
Yes, but you will need a digital subscription to read stories once your allocated pages are used each month.
Why isn't digital free anymore?
We believe our news, sports, lifestyle coverage and local advertising are valuable to our readers. For the past several years, our print subscribers have paid to support the news gathering that shows up on HeraldNet. In fact, our digital readers get more stories, more photography and more updates than print customers receive. It's only fair to spread the cost of gathering news among all readers who value our content. Our hope is that your digital subscription strengthens your confidence that HeraldNet will continue to be robust and engaging.
Is access to the print replica (e-edition) included in my digital subscription?
Yes. Log in with the email address and password you used to create your Herald digital subscription and you will gain access to our e-edition.
What is Press+?
Press+ is our e-commerce system for digital subscriptions. When you subscribe to The Herald Digital Access, you will create an account with Press+ to access our digital products. Press+ will charge your credit card for the subscription amount. The charge will appear on your credit card statement as "Press Plus" in the amount you have selected for your subscription.
If I have a computer at home and a computer at my office, do I need to purchase two digital subscriptions?
No. You can log in using your account username and password from wherever you access the Internet.
Can everyone in my household use the same account?
Yes, you can use the same account for all your family members, up to 5.
I'm a print and/or digital edition subscriber and activated my Digital Access subscription, but now it won't let me in.
It is possible that the address listed on your digital subscription does not match the address we have on file. Please contact us at 425-339-3200.
If I place my account on vacation hold, do I still have access to digital?
If you placed your home delivery subscription on vacation hold, you will continue to have uninterrupted access to your digital subscription for one week. If your vacation hold is longer than one week, then you'll need to sign up for a digital-only subscription for the remaining time you'll be away.
How will digital-only subscriptions be billed?
We accept major credit cards. Subscriptions are billed monthly or annually, depending on which option you choose when you sign up. Your subscription renews automatically, and you are charged in advance of each billing cycle unless you cancel.
Note: Because Press+ is managing the billing for your digital subscription, the charge on your credit card statement will say "Press Plus" rather than The Herald.
Can I pay by check, invoice, or PayPal?
For digital only subscriptions purchased via Press+: Unfortunately, no. All payments are via credit card. For print and digital subscriptions purchased via The Herald: You may pay by credit card, check or cash. Call 425-339-3200 to pay via phone. For cash payments, please visit our offices at 1800 41st Street, S-300, Everett, WA 98203.
What is the cancellation & refund policy?
You may cancel your subscription at any time.
For digital-only subscribers that cancel, we will stop charging your account the following billing cycle. Subscriptions that span 30 days or less (e.g. monthly subscriptions) and donations are non-refundable unless canceled within 24 hours of purchase. If you cancel a subscription that spans more than 30 days (e.g. annual subscriptions), you are entitled to a pro-rata refund for all unused months of your subscription. Press+ reserves the right to suspend or terminate your subscriptions to Press+ products if you breach these terms and conditions without further obligation to you.
For print subscribers, we will stop charging you upon cancellation.
How do I sign in to my account once I've subscribed?
If you purchased a digital only subscription, you are automatically signed in as soon as you subscribe; there isn't anything further you need to do. If you are prompted with a message to subscribe at a later time, you can log in with the account you created. If you subscribed at one computer and would like to sign in at a different computer (e.g. home and work computers), go to the subscriber page and click "Sign In." If you purchased a print and digital subscription, go to the subscriber page and click on "Activate my subscription" in order to create your Press + login account.
How do I access my digital subscription account?
To access your account, follow these steps:
- Visit this page at Press+.
- Log in with your email address and password
What do I do if I forgot my password?
To reset your password, follow these steps:
- Visit the log-in screen.
- Click "Forgot password."
- Enter your email address and click "Submit." This will send you an email with a link to reset your password.
- After clicking the link, you will be prompted to enter and confirm your new password.
- Click "Submit" and your password will be updated.
How do I modify my payment/credit card information?
If your subscription includes the printed Herald, please call us at 425-339-3200 to modify your payment information.
If you purchased a digital-only subscription, modifying your payment information is available via Press+ directly. To modify your payment information, follow these steps:
- Click "My Account" at the Press+ website.
- On the "Account Summary" page, select "Modify Payment Information"
- Confirm that the cardholder name and billing zip code of your credit/debit card are correct
- Enter your card number and expiration date
- Click "Submit" and your payment information will be updated
How do NIE teachers access the e-edition?
Registered NIE teachers should contact us at firstname.lastname@example.org to be given unlimited access to the website and the e-edition for use in the classroom.
What if I have further questions?
Please contact us at 425-339-3200 or email us at email@example.com.