FAQs

If I have a computer at home and a computer at my office, do I need to purchase two digital subscriptions, or can others in my household use the same account?

You will be able to log into all of your devices at home or work.

What is the cancellation & refund policy?

You may cancel your subscription at any time. For digital-only subscribers that cancel, we will stop charging your account the following billing cycle on the 20th of each month. Subscriptions that span 30 days or less (e.g. monthly subscriptions) and donations are non-refundable unless canceled within 24 hours of purchase. If you cancel a subscription that spans more than 30 days (e.g. annual subscriptions), you are entitled to a pro-rata refund for all unused months of your subscription.

How do I access my digital subscription account?

If you created an account on or after October 1, 2016:

  1. Go to HeraldNet.com/SubscriberCenter
  2. In the “Access your account” section, click “get started”
  3. Look for the “Subscriber Sign In” section
  4. Log-in to your account using your email and password.

If you are a print subscriber and created a digital account on or before September 30, 2016:

  1. Go to HeraldNet.com/SubscriberCenter
  2. In the “Access your account” section, click “Get Started”
  3. Look for the “Registration” section, enter your account number, name, email address, and create a password.

If you are a digital-only subscriber and created an account on or before September 30, 2016:

Re-register your account and update your billing information as soon as possible or you may lose access to HeraldNet.com after October 18.

  1. Go to HeraldNet.com/SubscriberCenter
  2. In the “Calling All Digital-Only Subscribers” section, click “Re-register today”
  3. Enter your email address as both your user name and password to log-in to your account in the “Subscriber Sign In” section
  4. Once logged in, please update your billing information and change your password as soon as possible

If I am a current digital-only subscriber that created an account on or before September 30, 2016, when will I be charged for my subscription?

The Daily Herald will be begin processing payment at your next billing date after October 18, 2016. You will have 30 days from you last payment (made to Press+) to register your billing info at www.heraldnet.com/subscribercenter to maintain uninterrupted access to Heraldnet.com

How do I update my billing information?

  1. When you are logged in you will see the option to “Edit billing info.”
  2. Click this to be brought to a page for entering in your billing information.
  3. Submit your billing information upon completion.

How do I update my password?

  1. When you are logged in you will see the option to “Update account.”
  2. Click this to be brought to a field for updating your password.
  3. Save changes upon completion.

I’ve re-registered my account, updated my billing information and password — now what?

  1. Return to HeraldNet.com and sign in.
  2. Start by using the “Sign In” button on the HeraldNet header.
  3. Enter your email as your user name and your updated password to access HeraldNet.com.
  4. You will know you are logged in when the lightbox where you signed in goes away and the “Sign In” in the header now says “Log out.”

What if I have further questions?

Please contact us at 425-339- 3200 or email us at customersvc@heraldnet.com.