<b>WORK IN PROGRESS | </b>Herald staff
David Concepcion is practice manager for Helping Hands Veterinary Clinic in Lynnwood, taking care of daily business needs so that the veterinarians and other staff can best meet the needs of their furry patients.
Q: How, or why, did you decide to work for or open your current job?
A: I feel I’m an entrepreneur at heart. It’s a passion to me being able to put sweat and tears into a company, project or team and watch it grow. I feel more than just the practice manager, but like an owner. HHVC has given me the opportunity to do these things and to continue to grow personally.
Q: What convinced you that this was the job for you?
A: It appeared this was a real opportunity to be able put my ideas into action. It is also clear the owner and team are strong, believe in my plans and are willing to back me up. A strong team, ownership backing and a positive horizon are important.
Q: What does it take to blend your passion with your livelihood?
A: My brain is always going 90 mph thinking of new, innovative techniques. Ambition is key, but keeping a balance is important.
Q: What are the crucial elements for success for your business?
A: To start with, customer service stemming from a trusting relationship between doctors and staff is important. People want trust, comfort and confidence with the people taking care of their family members. This is important! After having this in place, you build upon it by focusing on cleanliness at the clinic, giving back to the community, advertising, networking, promotions – and the list goes on. You can never forget the team you have in place. Without a great team, you’re like a fish out of water.
Q: What has been your biggest challenge and how did you meet it?
A: Our biggest challenge right now is the ripple effect in the economy. Times are hard for everyone right now, and it seems like the cost for everything under the sun is going up. We need to stay focused on controlling all aspects of our costs while providing customer service people deserve. After that, it is a challenge to focus on helping others where we can, such as giving to charities. We want to help people and their pets, and what better way than to have events that give to the community to better help people in need? We’ve been helping elementary school kids to work with the Lynnwood K9 Police Unit to Paws Animal Shelter and with Seattle Cancer Care Alliance.
Q: How did your friends and family react when you told them you were getting into this business?
A: Everyone was very excited with the new opportunity to grow and the ability to reach out to people in a new ways.
Q: What motivates you?
A: What motivates me is the desire to do a great job at whatever position I’m working in. I always want to be successful for my company and for myself. I try to think of my opportunity as: If this was my company, what should I do to ensure we get the best for all?
Q: What personal abilities do you think are needed to excel in your line of work?
A: In my opinion, you need a base starting with ambition and a positive attitude. The ability to look outside of the box and then to step back into it when needed, combined with the love to plant a seed and continue to water it leading to growth in new ways are part of this. Open communication is also very important to being an effective leader in addition to showing recognition to your team.
Q: When you’re not working, how do you enjoy spending your time?
A: Family is very important to me. I spend lots of time with family and friends. I’m a new dad and love spending as much time as possible with my daughter. I always stay active from winter-time snowboarding to summer-time wakeboarding, and also try to squeeze in some travel.
Helping Hands Veterinary Clinic
WHERE: 18415 33rd Ave. W, Suite R, Lynnwood