Check This Out: “Crucial Conversations: Tools for Talking When Stakes Are High”

“Crucial Conversations: Tools for Talking When the Stakes Are High,” by Kerry Patterson, Joseph Grenny, et al; recommended by Ryan Crowther, communications manager, Economic Development Council of Snohomish County

“The most effective people in business know how to have the crucial, important conversations when needed, when the stakes are high,” Crowther says. “It’s a business book but it really applies to everything you do — whether it’s work or it’s in your personal relationships.”