Service restored after 911 failure

SEATTLE — Some emergency 911 calls to dispatch centers throughout Washington and parts of Oregon failed to go through in the early morning hours Thursday because of a problem with the system operated by CenturyLink, the phone company and emergency officials said.

Service was restored by 6:30 a.m. in Oregon and 8 a.m. in Washington, said Kerry Zimmer, a CenturyLink spokeswoman in Spokane.

There were no reports of emergencies where people could not get help because of the outage, said Zimmer and Washington state Emergency Management Division spokeswoman Wendy Freitag.

“I guess overnight was a good time,” for an outage, Zimmer said. “But no 911 outage is good.”

ADVERTISEMENT
0 seconds of 0 secondsVolume 0%
Press shift question mark to access a list of keyboard shortcuts
00:00
00:00
00:00
 

The service to dozens of emergency dispatch centers is a priority because of the safety issue, Zimmer said. CenturyLink serves all the centers because they are linked.

A problem was first reported about 1:30 a.m. at Sheridan, Ore. The problems in Oregon and Washington were isolated and not connected, Zimmer said.

The cause of the outages is unknown and Zimmer couldn’t speculate on whether it could be computer hacking or an equipment problem. At some centers a phone line or two continued to work; at others, all the lines were not working.

During the outage, people with emergencies were advised to use a cellphone, which sometimes worked better than a land line. They also could try non-emergency numbers for dispatchers.

Some were posted on state highway department reader boards.

People also were advised to go to a fire station in person if they could not call for help.

The state Emergency Management Division, which coordinates dispatch centers and makes contingency plans, will look into what went wrong, said Freitag.

“Is there some vulnerability or gap we need to fill? I’m sure it will be done very thoroughly in this case,” she said.

In Seattle, the King County Office of Emergency Management also plans to have a long talk with CenturyLink to prevent this from happening again, said spokeswoman Marlys Davis.

There are fewer 911 calls overnight, but “sometimes those can be the most critical calls,” she said.

Talk to us

> Give us your news tips.

> Send us a letter to the editor.

> More Herald contact information.

More in Local News

Students from Explorer Middle School gather Wednesday around a makeshift memorial for Emiliano “Emi” Munoz, who died Monday, May 5, after an electric bicycle accident in south Everett. (Aspen Anderson / The Herald)
Community and classmates mourn death of 13-year-old in bicycle accident

Emiliano “Emi” Munoz died from his injuries three days after colliding with a braided cable.

Danny Burgess, left, and Sandy Weakland, right, carefully pull out benthic organisms from sediment samples on Thursday, May 1, 2025 in Everett, Washington. (Olivia Vanni / The Herald)
‘Got Mud?’ Researchers monitor the health of the Puget Sound

For the next few weeks, the state’s marine monitoring team will collect sediment and organism samples across Puget Sound

Everett postal workers gather for a portrait to advertise the Stamp Out Hunger Food Drive on Wednesday, May 7, 2025 in Everett, Washington. (Olivia Vanni / The Herald)
Snohomish County letter carriers prepare for food drive this Saturday

The largest single-day food drive in the country comes at an uncertain time for federal food bank funding.

Everett
Everett considers ordinance to require more apprentice labor

It would require apprentices to work 15% of the total labor hours for construction or renovation on most city projects over $1 million.

Snohomish County prosecutor Kara Van Slyck delivers closing statement during the trial of Christian Sayre at the Snohomish County Courthouse on Thursday, May 8, 2025 in Everett, Washington. (Olivia Vanni / The Herald)
Jury deliberations begin in the fourth trial of former Everett bar owner

Jury members deliberated for about 2 hours before Snohomish County Superior Court Judge Millie Judge sent them home until Monday.

Christian Sayre sits in the courtroom before the start of jury selection on Tuesday, April 29, 2025 in Everett, Washington. (Olivia Vanni / The Herald)
Christian Sayre timeline

FEBRUARY 2020 A woman reports a sexual assault by Sayre. Her sexual… Continue reading

Commuters from Whidbey Island disembark their vehicles from the ferry Tokitae on Wednesday, Feb. 28, 2018 in Mukilteo, Wa.  (Andy Bronson / The Herald)
Bids for five new hybrid ferries come in high

It’s raising doubts about the state’s plans to construct up to five new hybrid-electric vessels with the $1.3 billion lawmakers have set aside.

City of Everett Engineer Tom Hood, left, and City of Everett Engineer and Project Manager Dan Enrico, right, talks about the current Edgewater Bridge demolition on Friday, May 9, 2025 in Everett, Washington. (Olivia Vanni / The Herald)
How do you get rid of a bridge? Everett engineers can explain.

Workers began dismantling the old Edgewater Bridge on May 2. The process could take one to two months, city engineers said.

Christian Sayre walks out of the courtroom in handcuffs after being found guilty on two counts of indecent liberties at the end of his trial at the Snohomish County Courthouse on Monday, May 12, 2025 in Everett, Washington. (Olivia Vanni / The Herald)
Former bar owner convicted on two of three counts of sexual abuse

A jury deliberated for about 8 hours before returning guilty verdicts on two charges of indecent liberties Monday.

From left: Patrick Murphy, Shawn Carey and Justin Irish.
Northshore school board chooses 3 finalists in superintendent search

Shaun Carey, Justin Irish and Patrick Murphy currently serve as superintendents at Washington state school districts.

Paine Field Community Day returns Saturday, May 17

The youth-focused celebration will feature aircraft displays, talks with pilots and a variety of local food vendors.

FILE — Jet fuselages at Boeing’s fabrication site in Everett, Wash., Sept. 28, 2022. Some recently manufactured Boeing and Airbus jets have components made from titanium that was sold using fake documentation verifying the material’s authenticity, according to a supplier for the plane makers. (Jovelle Tamayo/The New York Times)
Boeing adding new space in Everett despite worker reduction

Boeing is expanding the amount of space it occupies in… Continue reading

Support local journalism

If you value local news, make a gift now to support the trusted journalism you get in The Daily Herald. Donations processed in this system are not tax deductible.