State fines Puget Sound Energy for how it handled accounts

State regulators have fined Puget Sound Energy $104,300 for improperly handling customer accounts, including those of many low-income customers, who were disconnected for nonpayment.

The Washington Utilities and Transportation Commission assessed the penalty on Tuesday for 1,043 violations of state consumer protection rules, 965 of which were related to the disconnected accounts.

The utility must respond within 15 days by either paying the penalty, requesting a hearing to challenge the violations, or asking for a reduction of the penalty.

ADVERTISEMENT
0 seconds of 0 secondsVolume 0%
Press shift question mark to access a list of keyboard shortcuts
00:00
00:00
00:00
 

Bellevue-based Puget Sound Energy provides natural gas services in Snohomish County and electricity and natural gas in other parts of the Puget Sound area.

Talk to us

> Give us your news tips.

> Send us a letter to the editor.

> More Herald contact information.

More in Local News

Students from Explorer Middle School gather Wednesday around a makeshift memorial for Emiliano “Emi” Munoz, who died Monday, May 5, after an electric bicycle accident in south Everett. (Aspen Anderson / The Herald)
Community and classmates mourn death of 13-year-old in bicycle accident

Emiliano “Emi” Munoz died from his injuries three days after colliding with a braided cable.

Danny Burgess, left, and Sandy Weakland, right, carefully pull out benthic organisms from sediment samples on Thursday, May 1, 2025 in Everett, Washington. (Olivia Vanni / The Herald)
‘Got Mud?’ Researchers monitor the health of the Puget Sound

For the next few weeks, the state’s marine monitoring team will collect sediment and organism samples across Puget Sound

Everett postal workers gather for a portrait to advertise the Stamp Out Hunger Food Drive on Wednesday, May 7, 2025 in Everett, Washington. (Olivia Vanni / The Herald)
Snohomish County letter carriers prepare for food drive this Saturday

The largest single-day food drive in the country comes at an uncertain time for federal food bank funding.

Everett
Everett considers ordinance to require more apprentice labor

It would require apprentices to work 15% of the total labor hours for construction or renovation on most city projects over $1 million.

Snohomish County prosecutor Kara Van Slyck delivers closing statement during the trial of Christian Sayre at the Snohomish County Courthouse on Thursday, May 8, 2025 in Everett, Washington. (Olivia Vanni / The Herald)
Jury deliberations begin in the fourth trial of former Everett bar owner

Jury members deliberated for about 2 hours before Snohomish County Superior Court Judge Millie Judge sent them home until Monday.

Christian Sayre sits in the courtroom before the start of jury selection on Tuesday, April 29, 2025 in Everett, Washington. (Olivia Vanni / The Herald)
Christian Sayre timeline

FEBRUARY 2020 A woman reports a sexual assault by Sayre. Her sexual… Continue reading

Everett Historic Theater owner Curtis Shriner inside the theater on Tuesday, May 13, 2025 in Everett, Washington. (Olivia Vanni / The Herald)
Historic Everett Theatre sale on horizon, future uncertain

With expected new ownership, events for July and August will be canceled. The schedule for the fall and beyond is unclear.

A “SAVE WETLANDS” poster is visible under an seat during a public hearing about Critical Area Regulations Update on ordinance 24-097 on Wednesday, May 14, 2025 in Everett, Washington. (Olivia Vanni / The Herald)
Snohomish County Council passes controversial critical habitat ordinance

People testified for nearly two hours, with most speaking in opposition to the new Critical Areas Regulation.

Marysville
Marysville talks middle housing at open house

City planning staff say they want a ‘soft landing’ to limit the impacts of new state housing laws. But they don’t expect their approach to slow development.

Smoke from the Bolt Creek fire silhouettes a mountain ridge and trees just outside of Index on Sept. 12, 2022. (Olivia Vanni / The Herald)
County will host two wildfire-preparedness meetings in May

Meetings will allow community members to learn wildfire mitigation strategies and connect with a variety of local and state agencies.

A speed limiter device, like this one, will be required for repeat speeding offenders under a Washington law signed on May 12, 2025. The law doesn’t take effect until 2029. (Photo by Jake Goldstein-Street/Washington State Standard)
Washington to rein in fast drivers with speed limiters

A new law set to take effect in 2029 will require repeat speeding offenders to install the devices in their vehicles.

Commuters from Whidbey Island disembark their vehicles from the ferry Tokitae on Wednesday, Feb. 28, 2018 in Mukilteo, Wa.  (Andy Bronson / The Herald)
Bids for five new hybrid ferries come in high

It’s raising doubts about the state’s plans to construct up to five new hybrid-electric vessels with the $1.3 billion lawmakers have set aside.

Support local journalism

If you value local news, make a gift now to support the trusted journalism you get in The Daily Herald. Donations processed in this system are not tax deductible.