Comment: Insisting on 5-day return to office a bad policy

Not only is it counter-productive, it could cost employers many of their best employees.

By Sarah Green Carmichael / Bloomberg Opinion

Five days a week. That’s the new return-to-office policy at Jeff Bezos’ Washington Post and at Amazon.com, Inc., the retail giant now run by his designated successor Andy Jassy. It’s also the RTO recommendation Elon Musk and Vivek Ramaswamy have announced for the U.S. federal government.

It’s a terrible way to manage talent. It seems obvious that these unpopular policies are a way to spur employees to quit, in a kind of “self-deportation” version of layoffs; but without severance payouts, health insurance continuance or WARN Act notification periods. That may sound appealing to some employers, but they should recognize which workers are most likely to leave voluntarily: those with the most sterling credentials, the most in-demand skills, and the best alternative employment options. In other words, the top-tier talent employers are usually desperate to retain.

Jassy has denied that his RTO policy is a backdoor layoff, but the head of Amazon Web Services told staff that if they don’t want to work full-time in the office, “That’s OK, there are other companies around.”

ADVERTISEMENT
0 seconds of 0 secondsVolume 0%
Press shift question mark to access a list of keyboard shortcuts
00:00
00:00
00:00
 

A leaked Post memo shared on BluSky takes the same tone: “If an employee decides they do not want to return to The Post on a 5-day a week office schedule, we understand and will accept their resignation.”

Similarly, Musk and Ramaswamy, whom President-elect Donald Trump has named to spearhead a new government efficiency effort, laid out their thinking in a Wall Street Journal op-ed. A five-day-a-week schedule could result in a “wave of voluntary terminations that we welcome,” they wrote. Ramaswamy told Tucker Carlson that the plan could get perhaps 1 in 4 federal workers to quit.

And Musk has repeatedly slammed those who work from home, announcing the end of remote work at Twitter (now X) in his very first email to staff. Although he later backtracked and has told some staff to work remotely after closing offices — one of his first acts at the company was to stop paying rent at several locations — he’s made no secret of his view that any form of WFH is lazy and even morally suspect.

He’s not the only executive to assume that those who aren’t working five days in the office are less valuable or less committed. Malcontents. Slackers. Dead weight.

But these assumptions are dead wrong. The employees likeliest to stay after the imposition of a strict, five-day in-office mandate are not necessarily the most talented or the most committed, but those convinced they have no better employment options; those close to retirement; and those who live nearest the office. That’s not exactly strategic talent management.

The employees who will quit in the face of a strict RTO policy are the very ones who are the most employable; the mid-career stars who will find it easiest to get another job. Remote and hybrid workers tend to be more highly educated, wealthier, and to do the kind of work that isn’t tied to a specific location; that is, the kind of work that would be easy to do for a rival company with a more appealing set of policies.

I am no fan of mass layoffs — I believe the data that suggests they are nearly always counterproductive and corrosive — but if an organization must cut staff, it would be far better to make strategic choices about which departments should go, rather than simply let the people with the most options walk out the door.

The idea that five days a week in the office is better rests on several false assumptions that simply are not backed up by the data. There are both upsides and challenges to fully remote work; hybrid arrangements, on the other hand, show only upsides.

Nevertheless, there are some CEOs —a minority, but a vocal one — who keep saying remote and flexible work just doesn’t work; studies keep proving those assertions wrong. Faced with facts that don’t confirm their beliefs, even executives who usually demand rigorous evidence for major decisions simply decide to throw the data out. (Bezos in particular made Amazon synonymous with data-driven insight, and brought to the Post more attention to customer analytics.)

Here’s just some of the information they’re choosing to ignore: A 2024 meta-analysis of over 100 research papers on remote and hybrid work found such arrangements had a positive impact on “job satisfaction, organizational commitment, perceived organizational support, supervisor-rated performance, and turnover intentions.”

Sometimes such studies are criticized because of the possibility that the employees who want to work remotely may be different in some way than those who work in the office; more responsible, more self-motivating, or with more family commitments. To allay those concerns, Stanford’s Nick Bloom and his colleagues conducted a randomized experiment where employees were assigned to work in the office five days a week, or told to come in three days a week, based only on their birthdays. The randomized hybrid arrangement was so successful — reducing turnover and increasing satisfaction among both employees and managers — that the skeptical company decided to expand the program to all employees.

By ignoring such evidence in favor of a strict in-office policy, Musk, Ramaswamy, Jassy and Bezos are essentially daring their most credentialed, in-demand workers to quit. That’s a game of chicken they’re ultimately going to lose.

Sarah Green Carmichael is a Bloomberg Opinion columnist and editor. Previously, she was an executive editor at Harvard Business Review.

Talk to us

> Give us your news tips.

> Send us a letter to the editor.

> More Herald contact information.

More in Opinion

toon
Editorial cartoons for Thursday, May 22

A sketchy look at the news of the day.… Continue reading

A visitor takes in the view of Twin Lakes from a second floor unit at Housing Hope’s Twin Lakes Landing II Wednesday, Feb. 22, 2023, in Marysville, Washington. (Ryan Berry / The Herald)
Editorial: Housing Hope’s ‘Stone Soup’ recipe for community

With homelessness growing among seniors, an advocate calls for support of the nonprofit’s projects.

Comment: Cuts to science grants threat to our health, economy

Federal funding through the National Science Foundation has provided countless benefits to our lives.

Return of salmon after dam removal proves it works

A truly inspiring article published on May 7 in The Oregonian offers… Continue reading

Cuts to scientific research cut us off from solutions

Where to start with the actions Donald Trump has taken which worry… Continue reading

Comment: The gift 747 was only one problem in Mideast trip

Along with the thinly veiled bribe, came a shift to excuse the region’s autocratic monarchies.

Goldberg: Trump-backing Christians accuse Jews of antisemitism

There’s something off about Project Esther’s tagging of American Jews as supporters of Hamas.

Wildfire smoke builds over Darrington on Friday, Sept. 11, 2020 in Darrington, Wa. (Olivia Vanni / The Herald)
Editorial: Loss of research funds threat to climate resilience

The Trump administration’s end of a grant for climate research threatens solutions communities need.

Sarah Weiser / The Herald
Air Force One touches ground Friday morning at Boeing in Everett.
PHOTO SHOT 02172012
Editorial: There’s no free lunch and no free Air Force One

Qatar’s offer of a 747 to President Trump solves nothing and leaves the nation beholden.

The Washington State Legislature convenes for a joint session for a swearing-in ceremony of statewide elected officials and Governor Bob Ferguson’s inaugural address, March 15, 2025.
Editorial: 4 bills that need a second look by state lawmakers

Even good ideas, such as these four bills, can fail to gain traction in the state Legislature.

toon
Editorial cartoons for Wednesday, May 21

A sketchy look at the news of the day.… Continue reading

Burke: Don’t let Trump & Co. get away with ‘no comment’ on outrages

For the tiring list of firings, cuts, busted norms and unconstitutional acts, hold them accountable.

Support local journalism

If you value local news, make a gift now to support the trusted journalism you get in The Daily Herald. Donations processed in this system are not tax deductible.