Regarding Verizon’s proposed rate increase for basic telephone service: It’s clear Verizon does not practice healthy, effective business standards. From a previous ruling regarding long distance service Verizon was ordered to change its practice and decrease rates. Now the company wants to regain that lost revenue by sticking it to the customer again. If Verizon spent as much time and money on customer service instead of administrators and lawyers, it wouldn’t be begging for a rate increase.
According to the May 22 article, “Verizon rate decision nears,” the basic rate is $13-$16.54 and that’s for one residential line. If you have an interstate line, which I thought you had to have, and inside wire maintenance (I don’t how to repair phone lines) you pay more. My bill is $25.96 and only $2.51 of that is taxes. What other bogus charges are they going to throw at us and still ask for a rate increase? The article does not state what the increased revenue will pay for. Verizon doesn’t need more money. It needs to be audited!
Donna Staggs
Lake Stevens
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