Your recent article concerning the Comcast customer service centers opening locally made my day. My hat is off to the Comcast executives who decided to keep their customer service unit in the United States and to open them in this area. Their decision not only provides several hundred jobs in the area but it also will go a long way to building customer loyalty and revenues.
I’m confident that anyone who has had to deal with the frustration and eventually anger that the off-shore customer service operations of many U.S. companies generate when trying to resolve some issue will join me in thanking Comcast for their decision. We can only hope that other organizations will follow their lead and return the thousands of U.S. jobs lost to the greed of the bottom line and begin to rebuild customer trust, loyalty and satisfaction.
Perhaps it is time for our congressional representatives (Larsen, Inslee, Murray and Cantwell) to start to focus on creating a tax environment that rewards companies like Comcast for creating jobs rather than rewarding companies for moving off shore.
Bob Christman
Snohomish
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