Rejected claims need re-evaluation

Hooray for Mark Thacker, who took his broken windshield story to The Herald. I, too, was lost in that paperwork and “tendering” nightmare. My first call to the state transportation officials in August was well received. They said to turn in a claim and gave me tips about being very thorough. It was never mentioned to me that because my broken windshield occurred in a construction zone, my claim would be automatically tendered to Atkinson CH2M Hill.

You can imagine my surprise when I opened up that letter weeks later. John Milton, the Transportation Department’s risk management director, was quoted in your article saying “claims are and should be rejected because there is not always evidence that proves the damage was caused by construction work.” If Mr. Milton had driven that stretch of freeway in August, he, too, would have been appalled. It was raining rocks off and on for days! I would cringe every day entering the freeway. The front of my car is one big rock chip. I had a rock chip repaired in my windshield the first part of August, and three weeks later a rock completely took the windshield out. Driving that freeway was downright dangerous.

Mr. Milton also was quoted as saying “That doesn’t mean the department doesn’t work to improve the way we do things.” Well, here are a couple of areas needing improvement: 1) Be upfront when people call about the possibility their claim may be tendered off; and 2) Don’t have your staff say they will offer assistance if the company your claim has been tendered to doesn’t respond in a timely manner. I am still waiting for a response to my e-mail dated Oct. 11, 2007. The WSDOT needs to re-evaluate the rejected claims, period.



Talk to us

More in Opinion

Editorial cartoons for Thursday, March 30

A sketchy look at the news of the day.… Continue reading

FILE -- In this Aug. 15, 2012 file photo, three variations of the AR-15 assault rifle are displayed at the California Department of Justice in Sacramento, Calif. While the guns look similar, the bottom version is illegal in California because of its quick reload capabilities. Omar Mateen used an AR-15 that he purchased legally when he killed 49 people in an Orlando nightclub over the weekend President Barack Obama and other gun control advocates have repeatedly called for reinstating a federal ban on semi-automatic assault weapons that expired in 2004, but have been thwarted by Republicans in Congress. (AP Photo/Rich Pedroncelli,file)
Editorial: Legislation can keep firearms out of wrong hands

Laws are needed to bar the sale of assault weapons and impose a wait period and training requirement.

Use carbon auction revenue to get heavy diesel vehicles off road

Now that there is more money to fight climate change Olympia should… Continue reading

What dams provide is replaceable; salmon are not

If we are to consider the future of hydroelectric power in our… Continue reading

That turn signal on your steering wheel? Use it!

What has happened to the rules of the road these days? People… Continue reading

Comment: The kids are not all right; improve mental health care

More teens and pre-teens are being admitted to acute care facilities at a time of shrinking resources.

Comment: Another shakeout is coming for shopping malls

Problems for regional banks could make things more difficult for debt-laden mid-tier malls.

Editorial cartoons for Wednesday, March 29

A sketchy look at the news of the day.… Continue reading

A mail carrier delivers mail along Dubuque Road in Snohomish on Wednesday, Jan. 12, 2022. (Olivia Vanni / The Herald)
Editorial: USPS needs to deliver on mail’s timely arrival

Region’s members of Congress ask for reports on delayed delivery of mail, medications and newspapers.

Most Read