Rejected claims need re-evaluation

Hooray for Mark Thacker, who took his broken windshield story to The Herald. I, too, was lost in that paperwork and “tendering” nightmare. My first call to the state transportation officials in August was well received. They said to turn in a claim and gave me tips about being very thorough. It was never mentioned to me that because my broken windshield occurred in a construction zone, my claim would be automatically tendered to Atkinson CH2M Hill.

You can imagine my surprise when I opened up that letter weeks later. John Milton, the Transportation Department’s risk management director, was quoted in your article saying “claims are and should be rejected because there is not always evidence that proves the damage was caused by construction work.” If Mr. Milton had driven that stretch of freeway in August, he, too, would have been appalled. It was raining rocks off and on for days! I would cringe every day entering the freeway. The front of my car is one big rock chip. I had a rock chip repaired in my windshield the first part of August, and three weeks later a rock completely took the windshield out. Driving that freeway was downright dangerous.

Mr. Milton also was quoted as saying “That doesn’t mean the department doesn’t work to improve the way we do things.” Well, here are a couple of areas needing improvement: 1) Be upfront when people call about the possibility their claim may be tendered off; and 2) Don’t have your staff say they will offer assistance if the company your claim has been tendered to doesn’t respond in a timely manner. I am still waiting for a response to my e-mail dated Oct. 11, 2007. The WSDOT needs to re-evaluate the rejected claims, period.



Talk to us

More in Opinion

The 2022 Bolt EV, foreground, and EUV are displayed, Thursday, Feb. 11, 2021, in Milford, Mich. Whether people want them or not, automakers are rolling out multiple new electric vehicle models as the auto industry responds to stricter pollution regulations worldwide and calls to reduce emissions to fight climate change.  (AP Photo/Carlos Osorio)
Editorial: Goal or mandate, encourage move to electric cars

Legislation has advanced to set a goal that new sales after 2030 be of electric vehicles only.

Comment: Minimum wage’s history shows link to economic growth

Since FDR’s New Deal, the minimum wage has spurred consumer spending and the economy.

Comment: Tired of talk about the n-word? Then don’t use it

White journalists should know there’s no place for it, and that there’s no defense for having used it.

Neighbors of seniors should offer help with vaccination

In his recent letter to the editor, Langdon Moore of Camano Island… Continue reading

Sutherland should walk back words on election, Jan. 6

It is hard work to respect a lawmaker that still believes that… Continue reading

Jack Ohman, Sacramento Bee
Editorial cartoons for Thursday, Feb. 25

A sketchy look at the news of the day.… Continue reading

Mobile phone personal data and cyber security threat concept. Cellphone fraud. Smartphone hacked with illegal spyware, ransomware or trojan software. Hacker doing online scam. Antivirus error.
Editorial: Adopt protections for internet users’ personal data

State legislation would offer consumers more control in how their information is used and sold.

The Lynnwood Link light rail extension breached the 25% milestone for construction in Mountlake Terrace shot on Wednesday December 16, 2020. (Kevin Clark / The Herald)
Editorial: Cost increase can’t risk ST3’s ‘spine’ to Everett jobs

A $11.5 billion shortfall shouldn’t be used to justify cuts that would limit light rail service here.

Project Roxy is a proposed 2.8 million square foot distribution center that would be built on a 75-acre parcel at the Cascade Industrial Center. The rendering depicts the proposed project at 4620 172nd Street in Arlington from a northwest perspective.
Editorial: Update tax break for Cascade Industrial Center jobs

Legislation would allow the incentive to be offered again, while encouraging family-wage jobs.

Most Read