Los Angeles Times
WASHINGTON — A chilling telephone call from a flight attendant aboard American Airlines Flight 11 details for the first time the frantic, violent path of the doomed airliner as hijackers slit the throat of a passenger and stormed the cockpit.
"I see water and buildings. Oh my God! Oh my God!" Madeline Amy Sweeney told a ground manager in Boston after the hijacked plane took a sudden and unexpected detour, according to an investigative document compiled by the FBI and reviewed by the Los Angeles Times.
The water she saw in those agonizing final moments was the Hudson River. The buildings were the famed New York City skyline, its trademark towers still upright. And the detour was Flight 11’s calamitous descent into the World Trade Center’s north tower at about 8:45 a.m. on Sept. 11.
Sweeney’s phone call, with details that coincide with the hijackers’ takeover of the cockpit, could provide investigators with one of their most valuable pieces of evidence in reconstructing the hijackings.
FBI officials in Dallas, where American Airlines is based, were able, on the day of the terrorist attacks, to piece together a partial transcript.
Sweeney, a 35-year-old mother of two young children, had worked for American Airlines for 12 years. She was one of nine flight attendants working Flight 11, which left Boston’s Logan International Airport with a light load of 81 passengers just before 8 a.m.
The plane lifted off uneventfully, but investigators think it was commandeered within about 15 minutes.
Sweeney then called American flight services manager Michael Woodward on the ground at Logan. She displayed remarkable calm as she related details about the unfolding events.
"This plane has been hijacked," Sweeney said, according to the FBI report.
Two flight attendants, whom she identified by their crew numbers, had already been stabbed, she said. "A hijacker also cut the throat of a business-class passenger, and he appears to be dead," she said.
Investigators have identified five suspected hijackers on the flight — Satam Al Suqami, 25; Waleed M. Alshehri, 25; Wail Alshehri, 28; Mohamed Atta, 33; and Abdulaziz Alomari, 22. They are believed to be part of a well-orchestrated network of 19 hijackers who used box cutters, razors and even small knives concealed in cigarette lighters to take control of the four planes.
But Sweeney apparently only saw four of the five men.
All four were Middle Eastern, Sweeney told Woodward. Three of them, she said, were sitting in business class, and "one spoke English very well."
Investigators noted that Sweeney even had the presence of mind to relay the exact seat numbers of the four suspects in the ninth and 10th rows, although a few of those seats do not match up with the seats assigned to the hijackers on the tickets they purchased.
It is unclear from the phone account where Sweeney was located when she was talking to the ground manager. But even as she was relating details about the hijackers, the men were storming the front of the plane and "had just gained access to the cockpit."
Then, she told Woodward, the plane suddenly changed direction and began to descend rapidly.
"At that very point, Sweeney tried to contact the cockpit but did not get a response," according to the investigative report.
Woodward then asked Sweeney whether she knew her location.
The chilling reply: "I see water and buildings. Oh my God! Oh my God!"
At that point, according to the report, the conversation ended.
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